Principal Service Engineer IS - Platform Developer/Architect- ServiceNow- Hybrid

Providence Health Plan Group; Anchorage, Northern (AK, KY); Hybrid; USD 142,000 - 242,000; Full time

Job summary

Providence Health Plan Group seeks a Principal Service Engineer IS ServiceNow with a hybrid work option near Anchorage to lead architecture, integration, and governance for enterprise‑scale ServiceNow services.

You will partner with stakeholders, developers, and product owners to shape the platform roadmap and deliver reliable, secure, and high‑performing solutions that optimize cost and caregiver experience.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 8+ years related experience with ServiceNow or enterprise platforms.
• Strong experience with automation, deployment, recovery, or related processes.
• Experience designing and guiding multi‑tier (n‑tier) architectures.
• Ability to model resilience and simulate outages for platforms and solutions.
• Proven ability to translate customer and technical requirements into service architecture.
• Experience leading backlog discussions and Live Site priorities with stakeholders.

Responsibilities

• Own product strategy, roadmap, and development for ServiceNow.
• Define Architecture & Platform Strategy.
• Own Integration & Enterprise Architecture Patterns.
• Enable application lifecycle decisions (rationalization, modernization, retirement).
• Collaborate with architects, developers, and operations teams using Agile/Scrum.
• Establish Platform Governance & Engineering Standards.
• Ensure Quality, Performance & Reliability while supporting delivery.

Skills

Automation deployment & recovery

N-tier architectures

Resilience modeling & outage

Requirements translation to service

Backlog prioritization & Live Site

Data-driven decision making

Root cause analysis

Education

Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering or equivalent

Tools

ServiceNow CMDB

ServiceNow Application Portfolio Management

CSA/CAD/EA Certifications

ServiceNow integrations

Job description

Principal Service Engineer IS Service Now - Hybrid

As a Service Engineer on the ServiceNow team, you’ll partner with stakeholders, developers, and product owners early in the lifecycle to design, operate, and continuously improve enterprise‑scale services that empower caregivers. You’ll help shape the ServiceNow vision and roadmap—bringing deep technical expertise to guide decisions and deliver measurable outcomes across quality, cost efficiency, usability, and caregiver satisfaction. From turning requirements into clear designs and best practices to engineering resilient, secure, high‑performance solutions, you’ll own problems end‑to‑end and drive them to lasting resolution. You’ll lead innovation, optimize platform performance and spend, strengthen disaster recovery readiness, and ensure every release is predictable, reliable, and production‑ready. If you thrive on troubleshooting complex issues, building scalable systems, and making a real impact on the caregiver experience, this is your opportunity to lead from the front.

Responsibilities include:

• Own product strategy, roadmap, and development for ServiceNow
• Define Architecture & Platform Strategy
• Own Integration & Enterprise Architecture Patterns
• Enable application lifecycle decisions (rationalization, modernization, retirement)
• Collaborate with architects, developers, and operations teams using Agile/Scrum
• Establish Platform Governance & Engineering Standards
• Ensure Quality, Performance & Reliability while supporting delivery and continuous improvement

Providence supports Hybrid work for candidates who reside within 65 miles of an office location in:

• Anchorage, Alaska
• Renton, Seattle, or Redmond, Washington
• Portland, Oregon
• Irvine, California

Required Qualifications:

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering. Or an equivalent combination of education and experience
• 8+ years related experience
• Strong experience in automation, specifically related to deployment, recovery, or other manual processes.
• Strong experience with n-tier solutions.
• Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications:

• ServiceNow Certifications (CSA, CAD, EA)
• Strong experience with ServiceNow CMDB and Application Portfolio Management
• Solid understanding of CSDM and CI relationships
• Experience as a Product Owner, Business Analyst
• Agile/Scrum delivery experience
• Strong stakeholder management and communication skills
• Experience with ServiceNow integrations

Salary Range by Location:

• AK: Anchorage: Min: $68.33, Max: $116.36
• California: All Southern California - Except Bakersfield: Min: $71.23, Max: $121.29
• Oregon: Portland Service Area: Min: $68.33, Max: $116.36
• Washington: Western: Min: $71.23, Max: $121.29

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100‑year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.