Principal/Senior Solution Architect - EdgeOne

Tencent Americas; Palo Alto (CA); On-site; USD 115,800 - 212,300; Full time

Benefits offered by this job

Sign-on payment

Relocation package

Restricted stock units

Job summary

Tencent Americas is seeking a Senior Product Specialist in Palo Alto to drive the adoption of Tencent Cloud products and ensure customer satisfaction. The role requires 8+ years of experience, a bachelor's degree in a related field, and fluency in English and Chinese.

You will be responsible for working with customers to identify their needs, leading project implementations, and collaborating with various teams to enhance product value.

The base pay range for this position is $115,800 to $212,300 per year, alongside potential additional benefits.

Qualifications

• 8+ years of relevant experience in technology or a related field.
• Experience in a customer-facing role.
• Familiarity with cloud security and content delivery technologies.

Responsibilities

• Drive Tencent Cloud product adoption based on customer needs.
• Guide internal teams and partners on product best practices.
• Resolve customer issues related to Tencent Cloud products.

Skills

Excellent communication skills

Fluency in English and Chinese

Customer-facing experience

Knowledge of cloud security

Understanding of project management concepts

Deep knowledge of network protocols

Education

Bachelor's degree in Computer Science or related field

Job description

Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services, including leading communication and social platforms (Weixin/WeChat), high-quality entertainment (from video games, music, TV and film, sport and literature), FinTech (WeChat Pay and QQ Wallet) and industry-leading cloud products and services.

Headquartered in Shenzhen, we have offices around the world, including in Amsterdam, London, Berlin, Los Angeles, Palo Alto, Seattle, New York, Tokyo, Singapore, Bangkok, and Seoul. We have been recognized by Forbes as one of the World’s Best Employers (2021), a Top 100 Digital Company (2019) and one of the World’s Most Innovative Companies (2018). Tencent is committed to recruiting, mentoring, and developing a diverse workforce that is broadly representative of the communities it serves.

About the Job

Our Solution Architects work with both our Engineers and Sales team to analyze the needs and requirements from our potential customers, making sure the best matching product capabilities are leveraged in the technical solutions provided and proposed, leading to customer satisfaction and product value recognition.

We align product, engineering, and business teams to exceed the expectations of our customers, helping our key customers get the best values of our integrated security and performance solutions. The team is expanding right now, with both challenges and opportunities to unfold and excel at your full potential.

Responsibilities

Our Solution Architects are key contributors to Tencent’s success on identifying business opportunities leveraging our products in question, presenting solutions and demonstrating value to meet customer needs, leading POC projects, implementation, and various initiatives that drive both customer satisfaction and product efficiency.

As a Senior Product Specialist, you will be responsible for:

• Driving Tencent Cloud products adoption, identifying customer needs and presenting product specific solutions in various business opportunities
• Guiding, training, and enabling the internal business teams and external partners on Tencent Cloud products knowledge and best practices leveraging relevant products in various customer solutions
• Tracking, monitoring, and leading the team efforts to resolve customer issues reported while using Tencent Cloud security and performance products.
• Working with global team members on international customer initiatives and projects, interacting effectively with stakeholders in your time zone and/or locations closer to your workplace.
• Planning and organizing programs at the organization level, across multiple technical teams coordinating resources from different geo locations, in order to improve the efficiency and effectiveness of Tencent Cloud services.
• Creating clarity in requirements, build relationships with partner teams, embrace agility, design features to drive business objectives
• Identifying, assessing, mitigating risks arising from variety of situations including those that arise from dependencies between groups
• Working with engineering teams to implement new or updated tools in support of team or business processes

Requirements

• Have 8+ years of relevant experience and a Bachelor’s degree in Computer Science, Engineering, Management Information Systems, another related field or its equivalent
• Have excellent communication skills and an ability to build trusting relationships with various stakeholders including customers and partners. Be fluent in both English and Chinese language
• Show experience in a customer-facing role within the information technology industry, preferable as a Solution Engineer/Architect, Product Specialist, or Technical Project Manager
• Be familiar with cloud security and content delivery technology, process and concepts, security event management, compliance and site performance
• Demonstrate knowledge of project management concepts and techniques
• Have some knowledge of implementation concepts that deal with web development, IT systems or security practice
• Understand how the internet works, with reasonably deep knowledge about network protocols (IP, DNS and routing, HTTP, TCP or web architecture)
• Be prepared to travel on ~10% of the time

The base pay range for this position in California is $115,800 to $212,300 per year. Actual pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign on payment, relocation package, and restricted stock units may be provided as part of the compensation package, as well as other medical, financial, and/or other benefits, dependent on the specific position offered.