Senior Solution Architect - EdgeOne

Tencent; Palo Alto (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Tencent is seeking a Senior Product Specialist in Palo Alto, CA to drive Tencent Cloud product adoption and align engineering, sales, and business teams to deliver customer-focused cloud solutions.

You will guide internal teams and partners on cloud product knowledge, manage customer issues, and coordinate multi-geo initiatives to maximize product value and satisfaction.

Qualifications

• 8+ years of relevant experience or equivalent
• Excellent communication and stakeholder relationships
• Experience in customer-facing role in IT industry (Solution Engineer/Architect, Product Specialist, or Technical PM)
• Familiar with cloud security and content delivery tech, security event management, compliance and site performance
• Knowledge of project management concepts and techniques
• Understanding of web development/IT systems or security practices
• Understanding of internet working, IP/DNS/routing/HTTP/TCP/web architecture
• Willingness to travel ~10% of the time

Responsibilities

• Drive Tencent Cloud product adoption and present solutions to customer opportunities
• Train and enable internal business teams and external partners on Tencent Cloud best practices
• Monitor and resolve customer issues related to Tencent Cloud security and performance products
• Collaborate with global teams on international customer initiatives and projects
• Plan organization-wide programs across technical teams and geographies
• Create clarity in requirements and build relationships with partner teams
• Assess and mitigate risks from dependencies between groups
• Work with engineering to implement new or updated tools for team processes

Skills

Customer-facing

Cloud security

Project management

Stakeholder management

Communication skills

Technical background

Education

Bachelor's degree (CS/Engineering/MIS)

Tools

Cloud platforms

Job description

Business Unit

What the Role Entails

Our Solution Architects work with both our Engineers and Sales team to analyze the needs and requirements from our potential customers, making sure the best matching product capabilities are leveraged in the technical solutions provided and proposed, leading to customer satisfaction and product value recognition.

We align product, engineering, and business teams to exceed the expectations of our customers, helping our key customers get the best values of our integrated security and performance solutions. The team is expanding right now, with both challenges and opportunities to unfold and excel at your full potential.

Our Solution Architects are key contributors to Tencent’s success on identifying business opportunities leveraging our products in question, presenting solutions and demonstrating value to meet customer needs, leading POC projects, implementation, and various initiatives that drive both customer satisfaction and product efficiency.

As a Senior Product Specialist, you will be responsible for:

• Driving Tencent Cloud products adoption, identifying customer needs and presenting product specific solutions in various business opportunities
• Guiding, training, and enabling the internal business teams and external partners on Tencent Cloud products knowledge and best practices leveraging relevant products in various customer solutions
• Tracking, monitoring, and leading the team efforts to resolve customer issues reported while using Tencent Cloud security and performance products.
• Working with global team members on international customer initiatives and projects, interacting effectively with stakeholders in your time zone and/or locations closer to your workplace.
• Planning and organizing programs at the organization level, across multiple technical teams coordinating resources from different geo locations, in order to improve the efficiency and effectiveness of Tencent Cloud services.
• Creating clarity in requirements, build relationships with partner teams, embrace agility, design features to drive business objectives
• Identifying, assessing, mitigating risks arising from variety of situations including those that arise from dependencies between groups
• Working with engineering teams to implement new or updated tools in support of team or business processes

Who We Look For

• Have 8+ years of relevant experience and a Bachelor’s degree in Computer Science, Engineering, Management Information Systems, another related field or its equivalent
• Have excellent communication skills and an ability to build trusting relationships with various stakeholders including customers and partners.
• Show experience in a customer-facing role within the information technology industry, preferable as a Solution Engineer/Architect, Product Specialist, or Technical Project Manager
• Be familiar with cloud security and content delivery technology, process and concepts, security event management, compliance and site performance
• Demonstrate knowledge of project management concepts and techniques
• Have some knowledge of implementation concepts that deal with web development, IT systems or security practice
• Understand how the internet works, with reasonably deep knowledge about network protocols (IP, DNS and routing, HTTP, TCP or web architecture)
• Be prepared to travel on ~10% of the time

Location State(s)

US-California-Palo Alto

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.