Principal Sales Support Specialist - Amazon

Columbia Sportswear Company; Seattle (WA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Principal Sales Support Specialist to enhance operational efficiency and customer experience. This role involves overseeing critical business operations, collaborating with cross-functional teams, and leading initiatives to streamline supply chain processes. The ideal candidate will possess a strong background in sales operations, project management, and a passion for the apparel industry. Join a dynamic team that values innovation and quality, and make a significant impact in the world of outdoor and active lifestyle products.

Qualifications

• 8+ years of experience in the wholesale industry, apparel experience a plus.
• Strong understanding of sales operations and account services.

Responsibilities

• Support sales team on go-to-market strategies and product launches.
• Lead efforts to improve operational inefficiencies in supply chain.

Skills

Sales Operations

Supply Chain Management

Project Management

Problem Solving

Collaboration

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Tools

MS Outlook

MS Word

MS PowerPoint

Advanced ERP Systems

Job description

Principal Sales Support Specialist - Amazon page is loaded

Principal Sales Support Specialist - Amazon

Apply locations Seattle, Washington, United States of America | time type Full time | posted on Posted Today | job requisition id R-017087

This position is based out of our Seattle Showroom located in the Fremont neighborhood, with an expectation of 3 days in office per week.

ABOUT THE POSITION

The Principal Sales Operations Analyst will oversee critical business operations, ensuring excellence in customer experience, supply chain management, and cross-functional collaboration. This role manages key processes and relationships to drive operational efficiency, resolve challenges, reduce redundancies, and maintain alignment with internal and external stakeholders.

HOW YOU’LL MAKE A DIFFERENCE

• Support the sales team on seasonal go-to-market strategies, ensuring alignment with brand objectives and optimizing product launches across the US and CA.
• Lead efforts to improve operational inefficiencies in Amazon’s and Columbia's supply chain, collaborating with cross-functional teams to develop strategies to reduce chargebacks, shortages, and pricing claims.
• Create and maintain centralized reporting and a shared seasonal buy calendar across all brands, consolidating key metrics and aligning stakeholders on priorities and timelines.
• Lead post-mortem analyses of buying seasons, identifying challenges and successes to inform continuous improvement strategies and share best practices across all CSC brands.
• Manage and track multiple projects simultaneously, leading cross-functional collaboration and providing progress updates to stakeholders.
• Perform other duties as assigned.

YOU ARE

• Experienced in roles that blend autonomy with collaboration across Marketing, Merchandising, Analytics, Operations, and Planning.
• Adaptable to fast-paced environments with the ability to estimate, balance, and adhere to complex and changing timelines.
• A solid problem solver.
• Passionate about apparel and soft goods.

YOU HAVE

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 8+ years of experience in the wholesale industry, apparel experience a plus.
• Proficient with MS Outlook, Word, and PowerPoint.
• Proven leadership as a people manager with team management experience.
• Strong understanding of the wholesale landscape and sales operations, including account services.
• Established track record in leading and creating efficient sales processes.
• Knowledge of supply chain management, inventory, operations, and production control.
• Experience working with advanced ERP systems.

#LI-JC1

This job description provides a general scope and function of the position but is not all-inclusive of duties and responsibilities.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or other protected characteristics. We are committed to providing reasonable accommodations for individuals with disabilities. For more information, see here. If you need accommodations during the application process, contact [e-mail] with the subject 'Applicant Assistance Requested.'

Founded in 1938, Columbia Sportswear Company is a global leader in outdoor and active lifestyle apparel, footwear, accessories, and equipment, with brands including Columbia, Mountain Hardwear, SOREL, and prAna, known for innovation, quality, and performance.