Principal, Product Service Engineer Alcon · Lake Forest, CA Posted yesterday

QuickCruit, Inc.; Lake Forest (CA); On-site; USD 131,000 - 169,000; Full time

Job summary

Alcon in Lake Forest, CA is seeking a Principal Engineer, Product Service Engineering to influence product design and lead service readiness for advanced surgical, diagnostic and connected medical devices. This on-site role requires coordinating service plans, data, and documentation for development reviews and launches, while guiding global support teams.

The position emphasizes secure networking, diagnostics, and software updates across the product lifecycle, with collaboration across

Responsibilities

• Lead engineering delivery; own support strategy for an assigned portfolio, turning service needs into requirements, project plans and deliverables.
• Shape product design with R&D to improve serviceability, diagnostics, reliability, uptime and lifecycle costs.
• Deliver launch readiness by coordinating service plans, test procedures, documentation, training, tools, spare parts and product data for development reviews and launch.
• Advance connected support by defining networking and connectivity requirements, secure remote access, software updates, diagnostics, device logs and monitoring capabilities.
• Solve complex problems by leading field investigations with engineering and Quality, driving root cause resolution and corrective/preventive actions.
• Build secure service workflows by partnering with security and privacy teams to protect patient data and ensure regulatory and cybersecurity compliance.
• Equip global service teams by creating controlled technical guidance and training for Technical Support and Field Service Engineers.
• Lead through expertise with cross-functional leadership and influence product and service decisions.
• Think across systems by connecting electrical, mechanical, optical, software and networking considerations.
• Collaborate globally to align engineering, digital health, security, Quality, manufacturing, supply chain, commercial, clinical and service teams around priorities and delivery.

Job description

Principal, Product Service Engineer at Alcon · QuickCruitJob DetailsFull-time# Principal, Product Service EngineerAlcon · Lake Forest, CATailor My ResumeStart free. No credit card.### About the JobAt Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?Help design the future of product support at Alcon. Bring your technical expertise and proven engineering project experience to shape how advanced surgical, diagnostic, visualization, and connected medical devices are designed and supported worldwide. As Principal Engineer, Product Service Engineering, you will influence product design, lead service readiness, and advance secure remote diagnostics and software updates—from development through end of life.This role is on-site in our Lake Forest, CA location and a typical day would include:### Responsibilities* Lead engineering delivery. Own support strategy for an assigned portfolio. Turn service needs into requirements, project plans, and technical deliverables; manage dependencies, risks, and milestones.* Shape product design. Partner with Research and Development to improve serviceability, diagnostics, reliability, uptime, and lifecycle support costs.* Deliver launch readiness. Coordinate service plans, test procedures, documentation, training, tools, spare parts, and product data for development reviews and launch.* Advance connected support. Define reusable networking and connectivity requirements, secure remote access, software updates, diagnostics, device logs, and monitoring capabilities.* Solve complex problems. Lead field investigations with engineering and Quality, driving root cause resolution, corrective and preventive actions, and product or service improvements.* Build secure service workflows. Partner with security and privacy teams to protect patient data and support regulatory and cybersecurity compliance.* Equip global service teams. Create controlled technical guidance and train Technical Support and Field Service Engineers. Support installation requirements, customer specifications, service contract options, and accurate data in SAP and ServiceMax.* Lead through expertise. This principal-level individual contributor role has no direct reports. Influence product and service decisions through engineering judgment and cross-functional leadership.* Think across systems. Connect electrical, mechanical, optical, software, and networking considerations. Use technical evidence to design practical, secure solutions.* Collaborate globally. Align engineering, digital health, security, Quality, manufacturing, supply chain, commercial, clinical, and service teams around priorities and delivery.Posted2 days agoJob TypeFull-timeSalary$130,900 – $169,400 USDLocation* Lake Forest, CA