Principal Product Manager, Provider Platform

Tusk; San Francisco (CA); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Parental leave

Professional development

Job summary

Spring Health seeks a Principal Product Manager for the Provider Platform to define and build the next generation of the provider experience. You will lead cross-functional teams across design, engineering, data, and operations to deliver a cohesive platform that supports clinical care, practice management, referrals, and billing.

You will own the product vision, engage with senior leaders, and align investment with provider satisfaction, growth, and business performance within a hybrid NYC or

Qualifications

• 10+ years of product management experience with ownership of platform products.
• Proven track record of setting product strategy and delivering platform evolution or large-scale transformations.
• Experience building products for professional users whose workflows and outcomes are critical to the business.
• Strong commercial and financial judgment linking product decisions to customer value and business performance.
• Technical fluency and collaboration with engineering on architecture, data, and sequencing decisions.
• Rigorous discovery and measurement combining qualitative research and data-driven analysis.
• Demonstrated leadership through ambiguity, tradeoffs, and execution across teams.
• Exceptional communication and negotiation skills for senior leadership.
• Experience in healthcare, digital health, fintech, or similarly regulated industries preferred.

Responsibilities

• Define the product vision, strategy, and roadmap for Spring Health’s provider platform.
• Understand providers' needs across care delivery, practice, and caseload models.
• Create a provider experience that supports clinical care, practice management, referrals, scheduling, and billing.
• Identify opportunities to simplify workflows and unify the provider journey.
• Lead evolution of mature products while maintaining reliability and trust.
• Collaborate with operations, network, clinical, finance, and commercial leaders to align decisions with outcomes.
• Lead cross-functional teams across design, engineering, data, operations, and GTM.
• Establish adoption and change-management approaches for a large provider network.
• Use research, data, and financial analysis to identify needs and investment tradeoffs.
• Define and measure success in retention, engagement, and administration metrics.
• Communicate strategy and risks clearly to executives and stakeholders.

Skills

Product strategy

Platform evolution

Cross-functional leadership

Technical fluency

Discovery & measurement

Healthcare knowledge

Executive communication

Job description

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting to the VP, Care Innovation, the Principal Product Manager, Provider Platform will define and build the next generation of Spring Health’s provider experience.

Please note that this is a hybrid role based in New York City or San Francisco, with an expectation to be in the office 2–3 days per week. Candidates must be based in the NYC or SF metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll do

• Define the product vision, strategy, and roadmap for Spring Health’s provider platform


• Develop a deep understanding of the needs of providers across different care‑delivery, practice, and caseload models


• Create a flexible provider experience that supports clinical care, practice management, referrals, scheduling, documentation, billing, and payments


• Identify opportunities to simplify fragmented workflows and create a more cohesive experience across the provider journey


• Lead the evolution of mature products and platform capabilities while maintaining reliability, provider trust, and continuity of care


• Partner with provider operations, network, clinical, finance, and commercial leaders to connect product decisions to provider satisfaction, engagement, growth, and business performance


• Lead cross‑functional teams spanning design, engineering, data, operations, clinical, and go‑to‑market functions


• Establish a thoughtful approach to product adoption and change management across a large, diverse provider network


• Use provider research, behavioral data, competitive intelligence, and financial analysis to identify unmet needs and make clear investment tradeoffs


• Define and measure success across provider retention, platform engagement, administrative efficiency, payment experience, caseload growth, and care continuity


• Communicate product strategy, sequencing, risks, and tradeoffs clearly to senior executives and cross‑functional stakeholders

What success looks like in this role

• Achieve top‑line business growth targets tied directly to Spring Health’s provider platform through a credible phased roadmap


• Measurable, sustained improvement in provider retention, satisfaction, and engagement with core platform workflows


• Increased adoption of platform capabilities that reduce provider administrative burden and support practice growth


• A scalable platform foundation that enables future growth, innovation, and operational efficiency


• Demonstrate executive cross‑functional leadership that aligns product development, engineering execution, and commercial business objectives under a shared strategy


• Senior stakeholders aligned around a clear strategy, explicit tradeoffs, and shared measures of success

What you'll bring

• 10+ years of product management experience, including ownership of complex, strategically important platform products.


• A proven track record of setting product strategy and delivering across platform evolution, large‑scale product transformation, or zero‑to‑one development.


• Experience building products for professional users whose workflows, trust, and economic outcomes are critical to the business.


• Strong commercial and financial judgment, with the ability to connect product decisions to customer value, retention, growth, and operational performance.


• Technical fluency and experience partnering closely with engineering on platform architecture, integrations, data models, and sequencing decisions.


• A rigorous approach to discovery and measurement that combines qualitative research, behavioral data, competitive intelligence, and financial analysis.


• Demonstrated success leading through ambiguity, making difficult tradeoffs, and driving execution across multiple teams and functions.


• Exceptional communication and negotiation skills, with an ability to clearly articulate product strategy and tradeoffs to senior leadership.


• Experience introducing significant product or workflow changes while maintaining user trust, platform reliability, and business continuity.


• Experience in healthcare, digital health, fintech, or another regulated and operationally complex industry is strongly preferred. Experience with clinician‑facing products, insurance workflows, or revenue‑cycle management is a meaningful advantage.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in‑depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.


• Employer sponsored 401(k) match of up to 2% for retirement planning


• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.


• We offer competitive paid time off policies including vacation, sick leave and company holidays.


• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non‑birthing parents.


• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.


• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.


• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription


• Access to BrightHorizons, which provides sponsored child care, back‑up care, and elder care


• Up to $1,000 Professional Development Reimbursement a year.


• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly‑qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.