Principal Platform Architect Financial Services

ServiceNow; Addison (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Customer Outcomes Platform Architect to drive digital transformation for clients. This advisory role focuses on establishing a strong technical foundation in the ServiceNow platform, guiding customers through best practices in governance and architecture. The ideal candidate will leverage their management consulting experience to develop strategic roadmaps and foster relationships with executive leaders. With a commitment to customer success, this role offers the opportunity to influence significant business outcomes and enhance client satisfaction through innovative solutions and expert guidance.

Qualifications

• 3+ years in management consulting leadership roles focused on technology.
• Experience as an enterprise architect in Fortune 500 or cloud companies.
• Proven ability to develop outcome-focused roadmaps.

Responsibilities

• Develop relationships with C-suite to understand client vision.
• Analyze business requirements into architectural blueprints.
• Guide customers through solution design and implementation.

Skills

AI Integration

Digital Transformation

Management Consulting

Enterprise Architecture

Cloud Systems

Communication Skills

Strategic Thinking

Education

Bachelor's Degree in Computer Science or related field

Master's Degree (preferred)

Tools

ServiceNow

Salesforce

AWS

Azure

Oracle Cloud

Job description

ServiceNow

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs, and reduce risks.

The Role

The Customer Outcomes Platform Architect is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall health of the platform. This is a highly consultative role that does not perform configuration on the platform but guides both partner and customer resources to achieve their goals through leading practices. The role interfaces with customers across executive levels, platform owners, enterprise architects, and development teams during sales, structuring, implementation, and ongoing operations related to ServiceNow solutions.

An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, either in professional services firms or cloud software companies. They should have demonstrated the ability to become a trusted advisor to senior executives, facilitating customer success through strategic or annual planning, business value identification, road mapping, and advising on successful execution strategies including governance frameworks and managing large enterprise programs.

What you get to do in this role:

• Develop strong relationships with C-suite and business leaders to understand the client’s vision and how ServiceNow fits into their digital transformation journey. Translate business objectives into outcomes via a visual customer roadmap.
• Interact with customer architecture teams (enterprise and solution architects) to:
• Analyze and translate business and technical requirements into architectural blueprints to achieve complex business objectives.
• Position ServiceNow as the system of action to enable the digital transformation roadmap.
• Establish and advise on technical governance domains and processes.
• Guide platform health by reviewing and guiding the remediation of configurations and customizations that do not align with best practices.
• Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, user adoption, and support.
• Advocate for ServiceNow’s advisory practices and industry use cases.
• Contribute thought leadership through methodologies and white papers on optimizing customer outcomes.
• Guide customers through solution design and manage technical implementation decision points.
• Define solutions across the platform that match capabilities delivered.

Qualifications

• Experience in integrating AI into workflows, decision-making, or problem-solving, including using AI tools, automating workflows, or analyzing AI-driven insights.
• Management consulting experience, preferably in Big 4, strategy firms, OEM software, or cloud companies.
• 3+ years in management consulting leadership roles focused on technology (Digital/SaaS/Enterprise Software).
• Experience as an enterprise architect in Fortune 500, OEM software, or cloud companies.
• Proven ability to work with business leaders to develop outcome-focused roadmaps and guide large consulting organizations.
• 3+ years of experience leading architecture and design in large programs.
• Experience as an enterprise or solution architect, including data modeling, security, integrations, and configuration management.
• Experience with cloud systems like Salesforce, Workday, AWS, Azure, Oracle Cloud, with 1-2 years of ServiceNow platform experience required.

Required Competencies:

• Customer focus, translating requirements into value.
• Collaborative, results-driven, innovative, and strategic thinking.
• Excellent communication and presentation skills, with the ability to engage at an executive level.
• Willingness to travel up to 50%.
• We encourage candidates from diverse backgrounds to apply, even if they do not meet every qualification.

Additional Information

Work Personas: We support flexible work arrangements depending on the nature of the work. Learn more here.

Equal Opportunity Employer: ServiceNow is committed to diversity and inclusion. All qualified applicants will be considered without regard to protected categories.

Accommodations: We provide accessible application processes. Contact [e-mail] for assistance.

Export Control Regulations: Employment may be contingent upon export license approval for positions with access to controlled technology.

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