Principal Platform Architect - Financial Services

ServiceNow; Addison (TX); Remote; USD 120,000 - 160,000; Full time

Job summary

ServiceNow seeks a Customer Outcomes Platform Architect, advising customers on implementing and optimizing the ServiceNow platform. This consultative role engages with executives to ensure alignment with business objectives while establishing best practices for platform governance and health. Successful candidates possess strong consulting experience and technical expertise, with a focus on integrating AI into solutions.

Qualifications

• 1-2 years of ServiceNow Platform Experience is required.
• 3+ years in management consulting.
• Experience leading enterprise architecture and large programs.

Responsibilities

• Develop relationships with C-suite executives to translate business objectives into outcomes.
• Establish and advise on technical governance.
• Drive platform remediation and best practices.

Skills

AI Integration

Customer Focus

Results Driven

Strategic Mindset

Excellent Communication

Education

Bachelor's Degree in Computer Science or similar field

Job description

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.

The Role

The Customer Outcomes Platform Architect is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform. This is a highly consultative role that does not perform configuration on the platform, but and instead guides both partner and customer resources to achieve their goals through leading practices.deliver best practices. This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation, and on-going operations related to of ServiceNow solutions.

An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic or annual planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

What you get to do in this role:

Developing strong relationships with the c suite and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomesthrough the visual customer roadmap.

Interact with customer architecture personnel (enterprise and solution) Enterprise architecture to:

Analyze and translating translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives

To position ServiceNow as the system of action to enable the integrated digital transformation roadmap

Establish and advise on the technical governance related domains and associated processes

Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices.

Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support

Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients

Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimizecustomer outcomes

Guide a customer down a prescriptive solution design and manage through the technical implementation decision points

Define solutions across the platform that align to deliveredcapabilities

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Consulting Experience
  • Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
  • 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
  • Fortune 500 or OEM Software or Cloud Companyenterprise architect
  • Career progression (Technical, Architecture)

Experience working with functional business leaders to:

• Identifybusiness objectives and develop outcome-focused roadmaps

Large Program Experience

• 3+ years large program experience leading architecture and design
• Enterprise or Solution Architect role and/or relevant experience.

Cloud Application Technology Experience

• Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
• 1-2 years of ServiceNow Platform Experience is required
• Familiarity with Enterprise Platforms
• Customer Focus
• Translates requirements to Demonstratevalue
• Results Driven
• Thrives in complexity
• Strategic mindset
• Software Development background
• Excellent presentation and communication skills
• Travel up to 50%

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [emailprotected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.