Principal Implementation Program Manager

T-Mobile; Bellevue (WA); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Principal Implementation Manager to lead client onboarding and ensure exceptional customer satisfaction. This role involves directing complex projects from discovery to lifecycle support, managing cross-functional teams, and delivering high-quality results within budget and timeline. The ideal candidate will possess superior communication and program management skills, along with a strong understanding of wireless technologies. Join a forward-thinking company that values its employees and offers a comprehensive rewards package, including stock options and robust benefits, while making a significant impact in the telecommunications sector.

Benefits

401(k)

Employee Stock Purchase Plan

Annual Bonuses

Medical, Dental, Vision Insurance

Paid Time Off

Access to Free Money Coaches

Qualifications

• Bachelor's degree required; relevant experience may substitute for degree.
• 4-7 years of formal project/program management experience required.

Responsibilities

• Directs client onboarding from Discovery to Lifecycle Support for large accounts.
• Ensures 100% customer satisfaction and oversees contract implementation.

Skills

Communication

Program Management

Conflict Resolution

Wireless Technologies

MS Office Suite

Organization

Cross Functional Relationships

Education

Bachelor's Degree

4-7 years Project/Program Management Experience

4-7 years Sales/Service/Account Management

Tools

Microsoft Project

Excel

PowerPoint

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

The Principal Implementation Manager directs all aspects of client onboarding from Discovery through transition to Lifecycle Support for large, complex, Enterprise, Strategic, and Public Sector accounts. As a key customer-facing leader, they ensure 100% customer satisfaction and drive strategic direction and growth projection for these T-Mobile for Business sales segments. They oversee contract implementation in totality, identifying all contract deliverables, process/product owners and partners, creating and delivering factual, timely, and quality tracking processes resulting in Master Service Agreements implemented within the established timeline and budget.

Job Responsibilities

1. Participates in the Sales process, actively engaging in discovery and strategy sessions, sourcing, reviewing, and preparing RFP responses (relative to Implementation and Lifecycle Support), tracking cross-functional deliverables through the RFP process, managing product capability tests, presenting to C-level (internal/external) in finalist sales presentations, creating and presenting internal/external stakeholder communications and project status updates.
2. Defines Onboarding project scope, creates and manages initial Onboarding project plan, while influencing and managing variables that may result in scope creep.
3. Identifies internal/external stakeholders and project team, ensuring alignment with Onboarding plan, quality control points, and success measurements.
4. Serves as Lead communicator for overall project status from Discovery through transition to Lifecycle Support. Communication deliverables include creating and delivering Project Plans and Executive Briefings, including overall project health, quality control points, risks, mitigation strategies, and transitioned line/installation projections and actuals.
5. Communicates risks in clear business and technical terms, providing messaging and solution options at a Senior Leadership and Executive level in both planned and ad hoc scenarios.
6. Develops customer-specific, customized Implementation and Lifecycle Customer Support models by sourcing, vetting, and gaining agreement on work output from multiple workgroups including Sales, Implementation, Care, Business Operations, Engineering, (including In-Building if applicable) Product, Vendor Management, and other identified resources.
7. Directs and coordinates teams of Sales, Operations, Care, Product, and Technical contributors to ensure the on-time, within-budget, successful delivery of properly scoped high-quality project requirements and 100% customer satisfaction relative to Onboarding experience.
8. Develops detailed work plans, schedule estimates, resource plans, status reports, and implementation priorities, establishing the tools and processes to track and report on the project and progress towards program goals.

Education and Work Experience

1. Bachelor's Degree; additional relevant work experience may be considered in lieu of degree (Required)
2. 4-7 years Formal project/program management work experience (Required)
3. 4-7 years Managing or supporting business customers in a Sales, Service or Account Management (Required)

Knowledge, Skills and Abilities

1. Communication: Highly developed communication skills with the ability to prepare and deliver written and verbal presentations at the C-level internally and externally, both planned and ad-hoc. (Required)
2. Program Management: Superior program and project management skills and ability to organize and lead all facets of a project/team (including building detailed and complex end-to-end project plans). (Required)
3. Conflict Resolution: Demonstrated conflict-resolution and interpersonal skills, with the ability to articulate T-Mobile's Implementation value proposition. (Required)
4. Wireless Technologies: Demonstrated (SME) knowledge of solutions, technologies, and operating systems (General wireless knowledge, Sync-Up, iOS, Android, MDM, etc.). (Required)
5. MS Office Suite: Demonstrated proficiency in T-Mobile systems, processes, policies, etc. (Including Excel, Microsoft Project, PowerPoint). (Required)
6. Organization: Strong organizational and time management skills with ability to manage highly complex and/or critical customer issues in a time-sensitive, high-pressure environment. (Required)
7. Cross Functional Relationships: Ability to build strong cross-functional partnerships and leverage internal and external resources, moving programs and projects through completion. (Required)

Licenses and Certifications

• Project Management Professional (PMP) (Required)

At least 18 years of age, legally authorized to work in the United States.

Travel

Travel Required (Yes)

DOT Regulated

DOT Regulated Position (No), Safety Sensitive Position (No)

Compensation and Benefits

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience. Employees are eligible for annual bonuses, sales incentives, and other benefits as detailed, including medical, dental, vision, 401(k), stock grants, paid time off, and various voluntary insurances. For specific pay details based on location, visit this link.

Additional Information

We support diversity and inclusion and are an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities. Contact: [e-mail] or call 1-844-873-9500.