Principal Global Creators Policy & Risk Leader

Amazon Inc.; New York (NY); On-site; USD 159,000 - 215,000; Full time

Job summary

Amazon is seeking a Principal Creators Policy Manager to own risk identification, assessment, and mitigation strategy for program policies across the global Creators business, protecting program integrity and simplifying compliance for creators.

The role partners with operations, engineering, legal, and customer service to drive process improvements, reduce defects, and increase automation, influencing technology direction and strategic priorities at the CEO level.

Qualifications

• Bachelor's degree or equivalent in risk management, business administration, security management, or a related field.
• Experience in cybercrime and online investigations.
• Experience in compliance, audit or risk management.
• Experience with cross-functional project or program delivery.

Responsibilities

• Identify, assess, and mitigate risks across the global Creators business, including monitoring industry trends and emerging risk areas to get ahead of issues before they escalate
• Own the strategy, governance, and enforcement of program policies across the Creators organization, including the Operating Agreement and Program Policies
• Own the process, tools, and mechanisms for policy change requests, defining SLAs and ensuring clear documentation for repeatable, efficient, and scaled support
• Review and resolve compliance issues and creator escalations up to the CEO level; root-cause problems and implement solutions (tech features, mechanisms, improved operating procedures) to prevent recurrence
• Exercise high judgment in ambiguous, high-stakes situations with significant PR impact, including decisions involving creator payments and account closures
• Partner across global business teams, operations, engineering, legal, PR, and customer service to reduce defects, increase automation, and drive operational excellence
• Influence organizational priorities, business owners, and technology direction where strategy has not yet been defined, and drive alignment on initiatives such as single program, unified sign-up, and onsite content compliance
• Communicate complex decisions, trade-offs, and potential solutions clearly to senior leaders, both verbally and in writing, across new business models, cross-business priorities, and the global creator risk tech roadmap
• Develop and maintain risk and performance metrics for Application Review, Influencer Moderation, Creator Content Moderation, and Fraud Investigations
• Drive business analysis that identifies patterns and opportunities to improve the creator experience, grow the compliant creator population, and increase content quality

Skills

Risk management

Policy enforcement

Cross-functional collaboration

Data analysis

Investigations

Generative AI tooling

Education

Bachelor's degree in Risk Management, Business Administration, Security Management, or related field

Tools

Generative AI tools

Job description

Amazon is seeking a Principal Creators Policy Manager to own risk identification, assessment, and mitigation strategy for program policies across the global Creators business, protecting program integrity and simplifying compliance for creators.

The role partners with operations, engineering, legal, and customer service to drive process improvements, reduce defects, and increase automation, influencing technology direction and strategic priorities at the CEO level.