Principal Engineer, Genesys Cloud CX - Remote Leader

CHS Corporate; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

CHS Corporate in the United States seeks a Principal Engineer for Genesys Cloud CX to lead architecture, design, and long-term technical strategy for enterprise contact centers.

You will partner with Architecture, Network, DevOps, Security, and Business teams to ensure resilient, scalable, and compliant solutions while guiding integrations and platform standards.

This role blends hands-on engineering with leadership, shaping cost-aware, API-focused deployments across distributed teams.

Qualifications

• 8-12+ years in contact center, cloud, or enterprise platform engineering.
• Deep hands-on experience with Genesys Cloud CX platform components.
• Strong knowledge of cloud-native architectures and APIs.

Responsibilities

• Serve as primary technical authority for Genesys Cloud CX platform.
• Define reference architectures and best practices for contact center solutions.
• Lead complex platform designs including routing, IVR and analytics.
• Oversee integrations between Genesys, CRM, and data platforms.

Skills

Genesys Cloud CX

Cloud architecture

REST APIs

Leadership

Security & Compliance

Tools

CI/CD Tools

DevOps tooling

Monitoring/Observability

Job description

CHS Corporate in the United States seeks a Principal Engineer for Genesys Cloud CX to lead architecture, design, and long-term technical strategy for enterprise contact centers.

You will partner with Architecture, Network, DevOps, Security, and Business teams to ensure resilient, scalable, and compliant solutions while guiding integrations and platform standards.

This role blends hands-on engineering with leadership, shaping cost-aware, API-focused deployments across distributed teams.