Principal Engineer, Customer Quality

Littelfuse; Chicago (IL); Hybrid; USD 123,100 - 190,780; Full time

Benefits offered by this job

Performance-based incentives

Flexible work arrangements

Development opportunities

Job summary

Littelfuse, based in Chicago, is looking for a Customer Quality Engineer responsible for managing customer quality complaints and leading quality discussions. This role involves collaboration with various teams to resolve quality issues and improve customer satisfaction.

The ideal candidate should hold a Bachelor's degree in engineering and have over 10 years of experience in quality and manufacturing. Strong analytical skills and communication proficiency are essential. Benefits include competitive compensation and flexible work arrangements.

Qualifications

• 10+ years in Quality, Manufacturing, or Engineering.
• Knowledge of semiconductor manufacturing principles and processes.
• Experience in a global manufacturing environment preferred.

Responsibilities

• Act as focal point for all quality-related customer communications.
• Lead customer-facing quality discussions including issue resolution.
• Establish and deploy global customer quality standards.

Skills

Analytical skills

Problem-solving skills

Communication skills

Team-oriented

Education

Bachelor's degree in engineering

Master's degree in engineering

Tools

MS Office

Job description

Summary of the Role

This role serves as the customer’s key contact and interface for all quality related aspects and is responsible for handling customer quality complaints. The position works globally and closely with factory, engineering, sales & marketing, technical teams, and external customers to resolve the quality issue with root cause/corrective actions. The Customer Quality Engineer will build a high‑engagement, customer‑centric quality culture and deliver a consistent, high‑quality customer experience by acting as a trusted partner to key customers while driving internal alignment, execution, and continuous improvement.

Key Responsibilities

• Act as focal point for all quality‑related customer communications including quality complaints.
• Serve as the voice of the customer to internal teams, drive solution for the customer, and provide updates to the customer in a timely manner.
• Lead customer‑facing quality discussion including issue resolution and quality reviews.
• Establish and deploy global customer quality standards.
• Collect customer specific requirements and support the review, disposition, and execution of such requirements within the product, manufacturing, and operations environment.
• Facilitate Product Change Management (PCN) to meet customer requirements and support timely implementation.
• Work with factories to organize and facilitate customer audits to demonstrate Quality Management System compliance and effectiveness to standards including ISO, IATF, VDA.
• Support business reviews, new business opportunities while contributing to product lifecycle management decisions.
• Prepare and present quality performance summaries at internal management reviews.
• Lead the development and execution of Quality Improvement Plans (QIPs) to drive continuous improvement in customer quality scores including product quality, service and responsiveness, and customer specific requirements.
• Support customer product inquiries for both existing products and new product opportunities.
• Other duties as assigned.

Education

Bachelor’s degree in an engineering discipline including Electrical, Semiconductor Technology, Microelectronics, Electronics, Automation, Mechanical, or Electrical is required; master’s degree is preferred.

Qualifications

• 10+ years in Quality, Manufacturing, or Engineering.
• Knowledge of semiconductor manufacturing principles and processes, with failure analysis or reliability experience a plus.
• Knowledge of complex electrical or mechanical assemblies.
• Understanding of quality management systems such as ISO 9000, IATF 16949, VDA, ISO 13485; audit experience in automotive or medical standards is a plus.
• Knowledge of 8D problem solving, requirements management, change management.
• Strong analytical and problem‑solving skills with high attention to detail.
• Experience in a global manufacturing environment preferred, with understanding of operations/planning/logistics.
• Knowledge of executing safe launch procedures and product/process transfer activities.
• Advanced knowledge in MS Office.
• Excellent verbal and written communication skills, with ability to interface effectively with all levels of the organization.
• Team oriented and responsive.
• Ability to multi‑task, prioritize and work in a high‑pressure environment.

Up to 50% travel.

Salary Range

$123,100 - $190,780 – The salary offered will vary depending on location, job‑related skills, knowledge, and experience.

Benefits

We offer competitive compensation and benefits, performance‑based incentives, flexible work arrangements, and development opportunities.

Equal Opportunity

Littelfuse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, or any other protected class under federal, state, or local law.