Customer Quality Engineer

Monolithic Power Systems Inc.; San Jose (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health care coverage

Dental and vision

Life and disability protection

Sales incentive bonuses

Stock compensation

Job summary

Monolithic Power Systems Inc. is seeking an Engineer in San Jose, CA, to support quality assurance and customer satisfaction in semiconductor technologies.

The successful candidate will collaborate across teams to resolve quality issues and enhance product introductions. A BSc in Electrical Engineering and 2–5 years of relevant experience are required. MPS offers a comprehensive benefits package, including healthcare and potential bonuses.

Qualifications

• 2–5 years of experience in semiconductor IC engineering and quality functions.
• Customer‑facing experience is preferred.
• Understanding of semiconductor manufacturing processes and ATE testing.

Responsibilities

• Analyze and resolve customer quality inquiries and issues.
• Engage in cross‑functional teams for quality issue resolution.
• Review customer communications, including presentations and reports.

Skills

Quality tools and methodologies

Structured problem-solving techniques

Communication skills

Education

BSc in Electrical Engineering or closely related field

Tools

Statistical analysis tools

Reliability testing tools

Job description

Job Summary

This is an Engineer level position to join a mature yet dynamic high‑tech company with cutting‑edge AI enablement semiconductor technologies. The key responsibilities are to support US customers on all QA requests and issues resolution, with the ultimate goal of helping customer retention and satisfaction. The role includes both pre‑sales and post‑sales support and requires strong technical and communication skills for collaborative problem solving across QA, FA, reliability and other engineering, manufacturing, and business/sales functions.

Major Responsibilities

• Team with QA, FAE, FA and other functions to analyze, resolve or elevate customer quality requirements, inquiries, or issues, serving as the front‑line interface for both pre‑sale and post‑sale support.
• Engage in cross‑functional teams to resolve quality issues with a proactive, hands‑on approach for effective closure.
• Review, refine FA and co‑develop customer‑facing presentations and 8D reports to manage customer communications for efficient issue resolution.
• Contribute to investigations in quality issues, implementing effective corrective actions through hands‑on problem‑solving.
• Execute strategies for continuous improvement by conducting root‑cause analyses and collaborating with the team on process enhancements.
• Support product introductions (NPI) and process improvements by actively participating in problem‑solving sessions.
• Support customer audits in both US and Asian locations as the customer‑facing contact for MPS and its subcontractors.
• Contribute to continuous improvements in quality management systems (ISO, VDA 6.3, IATF‑16949).

Basic Qualifications

• BSc in Electrical Engineering or closely related field.
• 2–5 years of experience in semiconductor IC engineering and quality functions, with customer‑facing experience preferred.
• Hands‑on skills in quality tools and methodologies, statistics and structured problem‑solving techniques.
• Experience in at least two of the following areas: Customer Quality Engineering, Quality Management Systems, Automotive Quality, Reliability Engineering, Failure Analysis, Product Engineering and Production Quality Control.
• Understanding of semiconductor manufacturing processes, key aspects of IC tests, and how ATE test correlates with device behavior and quality.
• Working knowledge of IC silicon/package, reliability and FA process and testing tools and reporting.
• Good communication skills.

Location

San Jose, CA

Benefits

MPS offers a comprehensive benefits package, including health care coverage, dental and vision, and life and disability protection. Employees in sales positions may be eligible for sales incentive bonuses and, in certain positions, for stock compensation. Pay is based on market location and may vary depending on experience, skills, education, and other job‑related factors. The base salary range for this position in California is $120,000 – $150,000.

Equal Opportunity Statement

Monolithic Power Systems, Inc. (MPS) is an Equal Opportunity Employer and embraces diversity in its employee population. It is the policy of MPS to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.