Principal Configuration Management Analyst (CSDM)

Fidelity; Merrimack (NH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Fully paid parent leave

On-site health and wellness centers

Job summary

Fidelity is seeking a Principal Configuration Management Analyst to focus on the implementation of Common Service Data Model (CSDM). This role requires data insights to improve processes and support CMDB updates.

The ideal candidate should have strong analytical and project management skills, a solid understanding of ITIL processes, and experience with ServiceNow. Benefits include a full onsite working model and a balanced life-work support.

Qualifications

• 3+ years of data/process analysis experience.
• 3+ years of ITSM/ITIL service management related work experience.
• Thorough understanding of IT service portfolio development and governance.

Responsibilities

• Assist with the migration of CMDB into the CSDM data management model.
• Provide accurate data through reporting for annual maintenance and validation.
• Support the IT lifecycle management plan for all equipment, hardware, and software.

Skills

Management

Analytical skills

Communication

Project management

Problem-solving

Experience with CSDM

ServiceNow platform

ITIL processes

Data analysis

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

Principal Configuration Management Analyst (CSDM)

Location

• Westlake, TX
• Merrimack, NH

Team

• Technology

Experience Level

Senior Manager

Job Description

Note: Fidelity is not providing immigration sponsorship for this position.

The Role

We are seeking a talented individual to assist the Configuration Management CoE, with a strong focus on Common Service Data Model (CSDM) implementation. The Configuration Management Analyst will derive insights from available data and develop recommendations for process improvements. This role supports CMDB updates and analysis, and drives CSDM adoption across IT configuration data.

• Assist with the migration of CMDB into the CSDM data management model
• Provide accurate data through reporting for annual maintenance and validation
• Engage with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes
• Support the IT lifecycle management plan for all equipment, hardware, and software within scope

The Expertise and Skills You Bring

• Exceptional management, analytical, communication, conceptual thinking, project management, and problem‑solving capabilities
• Self‑motivated team player who brings energy, enthusiasm, and intellectual curiosity to the role
• Perform operational activities as defined by Configuration Management (CM) policies and procedures
• Experience with CSDM and operational use within ServiceNow CMDB
• Fulfill CM service requests as assigned
• Mentor the organization on CM services, concepts, policies, and procedures
• Oversee the design, coding, and testing of reports as needed
• Collect and report on metrics as required
• Identifying and reporting on noncompliance situations
• Perform CM audits as directed
• Identifying service improvement opportunities
• Mentor and help direct Configuration Management specialists
• Strong understanding of the ServiceNow platform and ITIL processes
• Leverage data skills to evaluate opportunities through the lens of objectivity, optionality, and clear considerations
• You establish and maintain effective relationships in a highly matrixed environment
• 3 plus years of data / process analysis experience
• Thorough understanding of IT service portfolio development and governance, including: definition, design, and standard operating models
• 3 plus years of ITSM / ITIL service management related work experience
• Experience and expertise with service management platform tools, preferably ServiceNow

The Fidelity Enterprise Infrastructure organization is looking for a Principal Configuration Manager. This role will be responsible for enabling configuration management data integrity and facilitating processes that mature the CMDB.

The Team

As part of Enterprise Infrastructure, the Foundational Tools Team is driving an improved user experience for our partners by delivering industry-aligned practices, technologies, and data integrations.

Fidelity’s Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Benefits that balance life and work

From our fully paid parent leave to our on‑site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.

Reasonable accommodations

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to [e-mail], or by calling 800‑835‑5099, prompt 2, option 3.

Equal opportunity employer

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Applicant screening

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre‑employment drug screen, which will review for the following substances: Amphetamines, THC, cocaine, opiates, phencyclidine.