Principal Configuration Management Analyst (CSDM)

Fidelity Investments; Roanoke (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Fidelity Investments is seeking a Configuration Management Analyst to focus on Common Service Data Model (CSDM) implementation, deriving insights and recommending process improvements. Responsibilities include assisting with CMDB updates, engaging in strategic projects, and supporting lifecycle management.

Candidates should have 3+ years of data analysis experience, strong analytical and communication skills, and familiarity with ITIL processes and the ServiceNow platform. This role requires full-time onsite presence.

Qualifications

• 3+ years of data/process analysis experience.
• Thorough understanding of IT service portfolio development.
• 3+ years of ITSM/ITIL service management related work experience.

Responsibilities

• Assist with CMDB migration into the CSDM data management model.
• Provide accurate data through reporting for annual maintenance.
• Engage with strategic projects for timely delivery of functionality.

Skills

Analytical capabilities

Project management

Problem-solving

Communication skills

Data analysis

ITIL processes

ServiceNow platform

Job description

Note: Fidelity is not providing immigration sponsorship for this position.

The Role

We are seeking a talented individual to assist the Configuration Management CoE, with a strong focus on Common Service Data Model (CSDM) implementation. The Configuration Management Analyst will derive insights from available data and develop recommendations for process improvements. This role supports CMDB updates and analysis, and drives CSDM adoption across IT configuration data.

• Assist with the migration of CMDB into the CSDM data management model
• Provide accurate data through reporting for annual maintenance and validation
• Engage with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes
• Support the IT lifecycle management plan for all equipment, hardware, and software within scope

Expertise and Skills

• Exceptional management, analytical, communication, conceptual thinking, project management, and problem-solving capabilities
• Self‑motivated team player who brings energy, enthusiasm, and intellectual curiosity to the role
• Perform operational activities as defined by Configuration Management (CM) policies and procedures
• Experience with CSDM and operational use within ServiceNow CMDB
• Fulfill CM service requests as assigned
• Mentor the organization on CM services, concepts, policies, and procedures
• Oversee the design, coding, and testing of reports as needed

Collect and report on metrics as required

Identifying and reporting on noncompliance situations

Perform CM audits as directed

Identifying service improvement opportunities

Mentor and help direct Configuration Management specialists

Strong understanding of the ServiceNow platform and ITIL processes

Leverage data skills to evaluate opportunities through the lens of objectivity, optionality, and clear considerations

You establish and maintain effective relationships in a highly matrixed environment

3 plus years of data / process analysis experience

Thorough understanding of IT service portfolio development and governance, including: definition, design, and standard operating models

3 plus years of ITSM / ITIL service management related work experience

Experience and expertise with service management platform tools, preferably ServiceNow

The Fidelity Enterprise Infrastructure organization is looking for a Principal Configuration Manager. This role will be responsible for enabling configuration management data integrity and facilitating processes that mature the CMDB.

The Team

As part of Enterprise Infrastructure, the Foundational Tools Team is driving an improved user experience for our partners by delivering industry-aligned practices, technologies, and data integrations.

Fidelity’s Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Category: Information Technology