Principal Associate Process Manager - Hybrid

Capital One National Association; Richmond (VA); Hybrid; USD 93,400 - 106,600; Full time

Benefits offered by this job

Comprehensive health benefits

Performance-based incentives

Inclusive workplace

Flexible work environment

Job summary

An established industry player is looking for a Principal Associate Process Manager to join their Enterprise Payments Strategy & Analytics team. In this hybrid role, you will leverage your expertise in process management and data analysis to drive improvements and enhance customer experiences. You will collaborate with diverse teams to identify inefficiencies and propose innovative solutions, ensuring that processes are optimized and risks are mitigated. If you thrive in a dynamic environment and have a passion for process excellence, this opportunity offers a chance to make a significant impact while enjoying a competitive salary and benefits package.

Qualifications

• 2+ years of experience with Google Suite and 3+ years in Process Management.
• Strong communication and stakeholder management skills.

Responsibilities

• Examine and improve business processes to increase efficiency and reduce risk.
• Gather and analyze data to identify trends and performance metrics.

Skills

Process Management

Data Analysis

Project Management

Risk Management

Stakeholder Management

Communication Skills

Education

High School Diploma or GED

Bachelor's Degree

Tools

Google Suite

Job description

Principal Associate Process Manager - Hybrid

Job Description:

As a Principal Associate Process Manager on the Enterprise Payments Strategy & Analytics team, you will be part of a highly collaborative, talented team responsible for leveraging data and analysis to identify and propose improvements to address the root cause and create greater value for Enterprise Payments and our customers. This PA level process manager will support, monitor, report and plan process improvements, redesign initiatives, and make recommendations on changes. They will also collect and analyze data for reporting to support recommendations and manage formal documentation. They will have the opportunity to collaborate on project teams and broader initiatives to represent the business for changes that may impact departmental payment processes.

We are seeking a dedicated, disciplined, professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. This role requires frequent collaboration with multiple teams across Retail Bank to increase value add activities while ensuring we are mitigating risk to enable the best customer experience.

General Responsibilities:

• Responsible for examining, documenting, and improving an organization's business processes by identifying inefficiencies, bottlenecks, and areas for optimization, then designing and implementing new procedures or technologies to streamline operations, increase efficiencies, and reduce risk.
• Gathering data from various sources to analyze performance metrics, highlight trends, measure the impact of process changes and identify gaps.
• Documenting current business processes using flowcharts and diagrams to visualize workflows and identify potential areas for improvement.
• Collaborating with stakeholders to understand their needs and gather requirements for process improvements.
• Analyzing data to pinpoint inefficiencies, bottlenecks, and areas for automation within existing processes.
• Designing new processes or modifying existing ones to address identified issues, including proposing technology solutions where applicable.
• Facilitating the implementation of new processes and managing stakeholder expectations during the transition.
• Developing new KPIs to measure the effectiveness of implemented process changes and making adjustments as opportunities arise.
• Effectively communicating process improvement plans and findings to stakeholders at all levels of the organization.
• Supporting high visibility, high impact work alongside a diverse team of Business Analysts, Data Analysts, Process Managers, Operations SMEs, and Product Partners.

The successful candidate:

• Process minded with multidimensional skills across, Project, Risk, & Analysis.
• Comfortable working with data, identifying trends, and articulating results to a diverse audience.
• Effective communication and stakeholder management skills with the ability to influence across multiple levels of the organization.
• Intellectually curious with the drive to understand how things work.
• Passionate about process excellence and risk management.
• Thrives in a highly collaborative environment while working with business partners.

Location: West Creek 5 (Richmond, VA) and Center 2 (McLean, VA) - this role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification.
• At least 2 years of experience with Google Suite.
• At least 3 years of experience in Process Management, Process Analysis, Project Management, or Risk Management.

Preferred Qualifications:

• Bachelor's Degree or military experience.
• At least 5 years of experience in Process Management, Process Analysis, Project Management, or Risk Management.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $102,700 - $117,200 for Principal Process Manager
Richmond, VA: $93,400 - $106,600 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.