Principal AI Solutions Architect for Enterprise Growth

Freshworks

Boston (MA)

On-site

USD 158,015 - 195,195

Full time

14 days+

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Benefits offered by this job

Equity + ESPP
Flexible PTO
Wellness benefits
Dental, medical, and vision insurance
Commuter benefits
Adoption and parental leave benefits

Job summary

Freshworks is seeking a Principal AI Solutions Engineer in Boston, MA to lead AI initiatives for the North America Employee Experience business. This strategic role focuses on driving AI revenue growth and customer success, requiring a partnership with various stakeholders including sales and product teams.

The ideal candidate has over 10 years of experience in Solutions Engineering, a deep understanding of AI technologies, and exceptional communication skills. This position offers a competitive salary along with comprehensive benefits.

Qualifications

  • 10+ years of experience in Solutions Engineering, Solution Consulting, or Technical Advisory.
  • Deep understanding of AI, Generative AI, and automation technologies.
  • Proven track record of business value through transformational technologies.

Responsibilities

  • Serve as North America AI subject matter expert and partner with teams.
  • Lead advisory engagements and facilitate executive workshops.
  • Help customers identify and prioritize high-value AI use cases.

Skills

Solutions Engineering
AI understanding
Communication skills
Customer engagement
Technical Advisory
Business value articulation

Education

Bachelor's degree preferred

Job description

Freshworks is seeking a Principal AI Solutions Engineer in Boston, MA to lead AI initiatives for the North America Employee Experience business. This strategic role focuses on driving AI revenue growth and customer success, requiring a partnership with various stakeholders including sales and product teams.

The ideal candidate has over 10 years of experience in Solutions Engineering, a deep understanding of AI technologies, and exceptional communication skills. This position offers a competitive salary along with comprehensive benefits.

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