Principal AI Solutions Architect

Native American Talent

Wilmington (DE)

Sur place

USD 150 000 - 210 000

Plein temps

Il y a 7 jours

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Résumé du poste

Cornerstone OnDemand is seeking a Principal Services Support Engineer to drive scalable delivery excellence across Services, Support, and Partner organizations through AI-enabled solutions, accelerators, and reusable intellectual property. You will architect, automate, and productize assets to enable consultants and partners to deliver consistent outcomes at scale.

The role combines deep technical expertise, enterprise SaaS delivery, AI fluency, and strong customer engagement to transform

Qualifications

8+ years of experience in solutions engineering, solution architecture, technical consulting, or enterprise SaaS delivery.
Hands-on experience designing and building enterprise technical solutions including integrations, automation, configuration frameworks, and AI-enabled workflows.
Experience developing reusable accelerators, frameworks, platforms, or intellectual property that improve organizational scale and efficiency.
Strong understanding of AI and automation technologies and experience applying them to customer delivery, support, or operational workflows.
Experience supporting complex enterprise customer deployments and solving challenging technical problems.
Strong cross-functional collaboration and stakeholder management skills.
Exceptional communication, influence, and organizational abilities.
Proven ability to navigate ambiguity and transform one-off solutions into scalable, repeatable capabilities.
Bachelor's degree is required; advanced degree is a plus.

Responsabilités

Design, build, and deploy reusable intellectual property, including implementation accelerators, configuration templates, integration patterns, automations, and AI-enabled workflows.
Develop reference architectures, solution blueprints, and deployment standards that establish scalable best practices across Services and Support.
Prototype and build proof-of-concepts and production-ready solution accelerators that improve customer outcomes and delivery efficiency.
Translate Cornerstone capabilities, including Workforce AI solutions and new platform features, into repeatable implementation and support frameworks.
Convert bespoke customer solutions into reusable assets that can be leveraged across customers, industries, and delivery teams.
Serve as a technical leader on strategic customer engagements, helping customers solve complex deployment and operational challenges.
Partner with customer stakeholders to understand business requirements, define technical solutions, and ensure successful business outcomes.
Provide guidance and expertise throughout implementation, adoption, and support engagements.
Build trusted relationships with customers, partners, and internal stakeholders.
Manage technical risks, dependencies, assumptions, and escalations while driving resolution and customer success.
Partner with Services, Support, Product Management, Engineering, Customer Success, Sales, Technical Account Management, and delivery partners to ensure alignment across the customer lifecycle.
Support the successful transition from implementation to operational support and long-term adoption.
Collaborate with product teams to provide field feedback and influence future platform capabilities, deployability, and supportability.
Enable partner and GSI organizations through scalable delivery methodologies, technical frameworks, and reusable solution assets.
Design and maintain delivery playbooks, diagnostic tools, support frameworks, and implementation standards that improve quality and consistency.
Embed AI and automation into Services and Support workflows to improve efficiency, speed, and scalability.
Measure adoption and effectiveness of solution assets, including improvements in delivery cycle times, quality, support resolution, and customer outcomes.
Identify opportunities to streamline implementation, support operations, and partner delivery through automation and reusable frameworks.
Capture lessons learned and continuously improve solution assets, methodologies, and best practices.
Act as a hands-on technical thought leader across Services and Support organizations.