Principal AI Platform Product Leader

Medallia; United States; Hybrid; USD 186,000 - 260,000; Full time

Job summary

Medallia is seeking an experienced Principal Platform Product Manager for our AI Platform. You will shape core AI capabilities, drive strategy, and collaborate with Engineering, Design, Compliance, and Research to deliver scalable, trusted AI services across Medallia’s Experience Platform.

Based in the US, this hybrid role focuses on model lifecycle, pricing, explainability, and user trust, guiding cross-functional teams toward market-leading AI capabilities.

Qualifications

• Bachelor's degree in science, engineering or related quantitative field, or equivalent experience.
• 8+ years of enterprise SaaS product or engineering management experience in data/analytics/ML/AI.
• Experience managing cross-functional initiatives involving AI model performance or Responsible AI tooling.
• Understanding of ML pipelines, model serving, and feedback loop integration.
• Understanding of distributed systems and cloud-native architectures.

Responsibilities

• Drive product strategy and delivery of Medallia's AI Platform as part of our Experience Platform, focusing on scalable infrastructure, AI/ML frameworks, model extension, administration, and seamless integration with internal and external applications.
• Define and own the roadmap for critical cross-product and platform workstreams.
• Take full ownership of areas such as models and their lifecycle to alleviate bottlenecks and drive market innovation.
• Spearhead the product strategy and operationalization of AI Consumption, Usage tracking, and Pricing mechanisms.
• Define, communicate, and enforce non-functional requirements (NFRs) for AI/ML services such as model SLAs, degradation monitoring, rate limiting, and incident management.
• Develop tools and dashboards that enable auditability and behavioral evaluation of AI systems.
• Define and enforce standards for Responsible AI, including traceability, explainability, and alignment with evolving regulatory frameworks.
• Partner with Design and Product teams to ensure consistent and user-friendly AI experiences, including transparency prompts and override flows.
• Collect and analyze feedback from customers and stakeholders to shape requirements and features.
• Engage with cross-functional teams to ensure effective collaboration and alignment.

Skills

AI Platform

Enterprise SaaS Product Management

Cross-functional collaboration

ML/AI

Cloud-native architectures

Agile development

Education

Bachelor's degree or equivalent

Tools

Productboard

JIRA

Job description

Medallia is seeking an experienced Principal Platform Product Manager for our AI Platform. You will shape core AI capabilities, drive strategy, and collaborate with Engineering, Design, Compliance, and Research to deliver scalable, trusted AI services across Medallia’s Experience Platform.

Based in the US, this hybrid role focuses on model lifecycle, pricing, explainability, and user trust, guiding cross-functional teams toward market-leading AI capabilities.