Principal Account Manager, Strategic Accounts (Fully Remote)

Netomi; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Netomi, the leading agentic AI platform for enterprise customer experience, is seeking a senior enterprise growth leader to own the post-sale commercial cycle for renewals and expansion in strategic accounts.

You will partner with Customer Success to drive retention and growth, navigate Fortune 500 procurement processes, and serve as executive liaison to ensure multi-year, top-line expansion.

Qualifications

• 7+ years in strategic client-facing roles in enterprise B2B SaaS.
• Expert-level executive communication and ability to navigate Fortune 500 organizations.

Responsibilities

• Drive commercial account planning and expansion through multi-year growth plans.
• Lead renewal negotiations and contract development from proposal to close.

Skills

Executive communication

Strategic account management

Job description

• You will own the post-sale commercial cycle for renewals and expansion in strategic enterprise accounts.
• You will partner with Customer Success to drive retention and growth.

Core Strategic Pillars:

• Full commercial accountability for retention, renewals, and expansion across top-tier accounts.
• Navigate complex buying processes and serve as executive liaison.

Responsibilities:

• Drive commercial account planning and expansion through multi-year growth plans.
• Lead renewal negotiations and contract development from proposal to close.

Requirements:

• 7+ years in strategic client-facing roles in enterprise B2B SaaS.
• Expert-level executive communication and ability to navigate Fortune 500 organizations.

Netomi

We are the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, we are a growing company helping enterprises drive efficiency and lower costs through AI automation.