PrimeServ CORE - Technical Specialist

Everllence; Pompano Beach, Fort Lauderdale (FL, FL); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

Everllence PrimeServ workshop subsidiaries and local end customers in your region rely on you to provide professional technical consulting of our turbocharger portfolio on site. You serve as the local contact to ensure proactive on-site support from PrimeServ Turbocharger Augsburg HQ and to strengthen regional communication.

You perform basic consulting tasks on design, fit, form and function, repair and maintenance, and performance evaluation.

Qualificações

• Bachelor's degree in engineering or above
• Knowledge of combustion engines, supercharging and their applications in marine and power plant business
• Experience in instructor, warranty manager and/or coordinator roles is preferable
• Experience in dealing with customers and customer service, project and claim management
• Microsoft Office proficiency; SAP desirable
• Fluent in English, both spoken and written
• Strong communication, self-organization, assertiveness, and negotiation skills
• High sense of responsibility with ability to make prompt decisions and assess risks

Responsabilidades

• Act as the local point of contact for on-site technical consulting of turbocharger portfolios.
• Ensure regular, reliable communication within the regional PrimeServ Center network and with local customers.
• Support root cause analysis in coordination with PrimeServ Turbocharger HQ in Augsburg.
• Handle claim management and respond to customer inquiries; follow up on operational disturbances.
• Potentially provide local training support and technical audits based on HQ decisions

Conhecimentos

combustion engines knowledge

customer service / project and claim

instructor experience

communication skills

English fluency

self-organization

negotiation skills

Formação académica

Bachelor's degree in Marine Engineering

Engineering degree or higher

Ferramentas

Microsoft Office

SAP

Descrição da oferta de emprego

PrimeServ CORE - Technical Specialist

You are the person of contact for our Everllence PrimeServ workshop subsidiaries and local end customers in the region you are located to ensure professional technical consulting of our engine's turbocharger portfolio on site.

You ensure regular and reliable communication within the regional PrimeServ Center's network and the local customers in respect to strengthen a pro-active on-site support from PrimeServ Turbocharger headquarters in Augsburg.

You are fulfilling basic consulting tasks in respect to design, fit, form and function, repair and maintenance as well as the performance evaluation of the turbocharger application. You also support the HQ initially at root cause analysis.

You are the local person of contact in view of claim management. You follow up on operational disturbances and answer enquiries from customers.

Probable further prospects can be local training support and technical audits at our local hubs within your region. (TBD and based on future HQ decisions)

Qualifications:

• Major in Marine Engineering, bachelor's degree in engineering or above,
• Knowledge of combustion engines, supercharging and their applications in marine and power plant business
• Preferable experience as instructor, warranty manager and/or coordinator experience
• Alternatively experience in dealing with customers and customer service, experience in project and claim management,
• Experienced with Microsoft Office, Knowledge in SAP desirable
• Fluent in English, orally and written
• Communicative ability, self organization, assertiveness, negotiating skills,
• High sense of responsibility, is able to make prompt decisions and weigh-up the consequences and risks of decisions.
• Able to travel occasionally

Additional information:

Local candidates only, no relocation available

Basic training will be in Augsburg, Germany, HQ for technical Consulting Turbocharger

Technical support will be granted all the time by PrimeServ Turbocharger Augsburg