Prime Services Director: Client Success & Implementation

Citi; New York (NY); On-site; USD 170,000 - 300,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Life, disability insurance

Wellness programs

Paid time off

Job summary

Citi is seeking a Director level Prime Services Account Manager in New York to oversee the client experience from opportunity through go-live and into ongoing support. You will coordinate across Sales, Onboarding, Operations, Product, Technology, Legal, Compliance and Risk to deliver complex initiatives.

The role requires deep Prime Services expertise, strong stakeholder influence, and a disciplined risk mindset to improve client outcomes and operating efficiency.

Qualifications

• 20+ years of Prime Services and related markets.
• Deep understanding of Prime Services products, institutional client workflows, and operating models.
• Proven ability to influence cross-functional teams and senior stakeholders without direct authority.
• Strong risk, control, governance, and process improvement mindset.
• Exceptional communication, stakeholder management, and problem-solving skills.
• Track record of leading complex strategic initiatives within a global financial institution.

Responsibilities

• Serve as a strategic partner across the client lifecycle, from opportunity identification through implementation and production launch.
• Drive a consistent and high-quality client experience across Prime Services products and services.
• Partner with Sales teams to evaluate client requirements, implementation complexity, and execution readiness.
• Coordinate activities across Onboarding, Account Management, Operations, Product, Technology, Legal, Compliance, and Risk functions.
• Act as a central point of coordination for complex and strategically important client initiatives.
• Identify and address gaps, obstacles, and inefficiencies that may impact client outcomes.
• Ensure appropriate governance, accountability, and transparency throughout the implementation process.
• Escalate and help resolve issues impacting client delivery, timelines, or operational readiness.
• Champion client needs while balancing commercial objectives, operational capabilities, and risk considerations.
• Drive enhancements to client onboarding, implementation, and servicing processes.
• Monitor implementation performance and identify opportunities to improve efficiency and scalability.
• Apply a strong risk and control discipline to client lifecycle activities and change initiatives.
• Partner with control functions to ensure adherence to regulatory requirements, policies, and procedures.
• Lead post-implementation reviews and drive continuous improvement initiatives across the franchise.
• Serve as a subject matter expert on Prime Services client experience, implementation governance, and best practices.

Skills

Prime Services expertise

Stakeholder management

Cross-functional influence

Risk & control mindset

Client leadership

Job description

Citi is seeking a Director level Prime Services Account Manager in New York to oversee the client experience from opportunity through go-live and into ongoing support. You will coordinate across Sales, Onboarding, Operations, Product, Technology, Legal, Compliance and Risk to deliver complex initiatives.

The role requires deep Prime Services expertise, strong stakeholder influence, and a disciplined risk mindset to improve client outcomes and operating efficiency.