Primary Systems Analyst, Officer

State Street; Burlington (MA); On-site; USD 70,000 - 119,000; Full time

Job summary

State Street is seeking a Primary Systems Analyst for Charles River IMS SaaS operations in the Burlington, MA area. You will manage client systems, perform admin tasks, monitor performance, and coordinate patches/upgrades for hosted services.

Role requires 3+ years in financial services tech, strong SQL/Oracle skills, and excellent customer service and collaboration abilities.

Qualifications

• Experience in Financial Services Investment Management, Trading or related systems.
• Ability to partner with internal departments to deliver customer service.
• Experience with MS SQL Server, Oracle, and/or Sybase databases.
• Experience with servers, OS, networks, scripting, XML, programming, scheduling, monitoring, and DR/BC.
• Excellent customer service, troubleshooting, and communication skills.
• Bachelor’s degree in a technical/analytical discipline preferred.

Responsibilities

• Client assistance in optimal use of the system.
• User administration/privileges.
• Parameter configuration changes.
• System availability.
• Application and database performance tuning.
• Daily operational processing monitoring and support.
• DB patches and version upgrades for Charles River IMS.

Skills

Financial services experience

Customer service

SQL/Oracle databases

Systems administration

Education

Bachelor’s degree in technical/analytical field

Job description

Primary Systems Analyst, Charles River Development

Company Profile:

Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River were acquired by State Street in October 2018.

Background:

A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (Saas) offerings which includes Application Management for hosted and non-hosted clients.

Responsibilities:

• Client assistance in optimal use of the system

• User administration/privileges

• Parameter configuration changes

• System availability

• Application and database performance tuning

• Daily operational processing monitoring and support

• Charles River IMS and database software patches

• Charles River IMS version upgrades

• Assistance with problem support and resolution

• Business Continuity/Disaster Recovery assistance

• Working with Charles River colleagues to smoothly transition new Clients to production operation.

• Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.

• Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.

• Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.

• The role will involve periodic out of hours support and/or weekend work.

• Occasional travel to customer sites may be required for planning and review meetings.

Skills, Experience & Qualifications Required:

• Experience with Financial Services Investment Management, Trading or related systems highly preferable ( e.g. Charles River IMS)

• Proven ability to partner with various internal departments to deliver superior customer service.

• Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.

• Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.

• Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.

• Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths’ or Statistics preferred.

• Minimum of 3+ years’ relevant industry experience

Salary Range:

$70,000 - $118,750 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.