Primary Care Patient Navigator - Float Pool

HealthNet; Center (IN); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, vision plans

401(k) plan matched

Paid time off

Job summary

HealthNet is seeking a patient care support teammate to assist back office staff in primary care clinics. You will help with room preparation, vital signs, and documentation to ensure smooth patient flow and a positive visit experience.

This full-time role requires a high school diploma or GED, Basic Life Support, and comfort working with electronic records. Some travel to Indianapolis centers may be involved. Strong teamwork and cultural sensitivity are essential.

Qualifications

• High school diploma or GED required.
• Basic Life Support certification through the AHA required.
• Ability to collect patient information accurately.
• Ability to perform multiple tasks simultaneously.
• Excellent teamwork and interpersonal skills.
• Ability to relate respectfully to diverse populations and privacy awareness.
• Experience with Electronic Medical Records and Microsoft products.
• Flexibility to adapt to varying environments.
• Bilingual skills preferred.
• Travel may be required.

Responsibilities

• Pre-calls patients for next day appointments.
• Assist with preparation of exam rooms, equipment, and medical records.
• Room patients and obtain vital signs; document in EMR.
• Document patient medical history in EMR.
• Assist with service implementation and patient follow-up as directed.
• Maintain files and perform general office functions; document patient information thoroughly in EMR.

Skills

Basic Life Support

Multitasking

Interpersonal skills

Teamwork

Ability to collect patient information

Cultural sensitivity

Education

High school diploma or GED

Tools

Electronic Medical Records

Microsoft Office

Job description

Pay starting at $20.50/hour This position participates as a team member assisting back office medical staff with patient care services as directed by providers or clinic managers in the primary care clinics. The position exists to ensure smooth patient flow, gather and document information from patients such as vital signs and medical history, and clerical support to assist with the overall patient visit and experience. This position may also assist with other activities within the health center.

• Pre-calls patients for next day appointments.
• Assists with preparation of exam rooms, equipment, and medical records for visits.
• Rooms patients, and obtains vital signs from patients, and accurately documents vital signs in electronic medical record.
• Documents patient medical history in electronic medical record.
• Assists with the implementation of services provided to patients.
• Assists with patient support and care follow-up as directed.

Job Type

Full-time

Description

Pay starting at $20.50/hour This position participates as a team member assisting back office medical staff with patient care services as directed by providers or clinic managers in the primary care clinics. The position exists to ensure smooth patient flow, gather and document information from patients such as vital signs and medical history, and clerical support to assist with the overall patient visit and experience. This position may also assist with other activities within the health center.

Patient Care

• Pre-calls patients for next day appointments.
• Assists with preparation of exam rooms, equipment, and medical records for visits.
• Rooms patients, and obtains vital signs from patients, and accurately documents vital signs in electronic medical record.
• Documents patient medical history in electronic medical record.
• Assists with the implementation of services provided to patients.
• Assists with patient support and care follow-up as directed.

Documentation/Clerical Functions

• Maintains files as directed and performs general office functions.
• Thoroughly and accurately documents patient information in electronic medical record.

Position will float to Indianapolis locations

• Barrington Health Center - 3401 East Raymond St. Indianapolis, IN 46203
• Downtown Health Center - Methodist Professional Center 1, 1801 North Senate Blvd., Suite 310, Indianapolis, IN 46202
• Martindale Brightwood Health Center - 2855 N Keystone Avenue, Suite 100, Indianapolis, IN 46218
• Northeast Health Center - 3908 Meadows Drive, Indianapolis, IN 46205
• People's Health Center - 2340 East 10th Street, Indianapolis, IN 46201
• Southeast Health Center - 901 Shelby St, Indianapolis, IN 46203
• Southwest Health Center - 1522 West Morris Street, Indianapolis, IN 46221
• Speedway Health Center - 6020 Crawfordsville Road, Suite 102, Indianapolis, IN 46224

Job responsibilities listed above is a summary and does not include other tasks requested by the hiring manager.

Who is HealthNet?

https://www.indyhealthnet.org/

HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet’s mission is to improve lives with compassionate health care and support services, regardless of ability to pay.

Requirements

Qualifications, Knowledge, Skills, Abilities

• Currently not sponsoring work visa.
• Requires high school diploma or GED.
• Requires Basic Life Support certification through the AHA.
• Requires ability to accurately collect patient information.
• Requires ability to ability to perform multiple tasks simultaneously.
• Requires excellent teamwork ability and maturity in interpersonal staff relationships.
• Requires strong interpersonal skills/abilities to relate to people with respect for their individuality and privacy.
• Requires computer experience utilizing Microsoft products as well as Electronic Medical Records.
• Requires flexibility to adjust to variations in the work environment.
• Requires experience working with culturally diverse communities and families with the ability to be culturally sensitive and appropriate.
• Prefer bilingual skills.
• Travel may be required.

Physical Requirement

• Prolonged periods of sitting at a desk and working on a computer.
• Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting.
• Able to lift, push, and/or pull light to moderately heavy weight up to 20-30 pounds is a necessary function of this position.
• Able to perform duties during periods of varied and/or prolonged work hours.
• Must be able to read, write, hear, and communicate effectively in the English language by both orally and written.

Why work for HealthNet?

• Competitive Compensation
• Medical, Dental, and Vision Plan
• Short-Term & Long-Term Disability
• Health Savings Account & Difference Card Available within certain medical plans
• Flexible Spending Account
• Life Insurance, AD&D
• Group Accident, Critical Illness & Hospital Indemnity
• Domestic Partner Leave
• Wellness Programs
• 401k Match
• Paid Time Off accumulates at start of employment and available to use.
• Tuition Reimbursement
• Employee Referral program

Fair Labor Standards Act Classification: Non Exempt

Equal Employment Opportunity

HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.