Primary Care Patient Navigator

HealthNet, Inc.; Indianapolis (IN); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health plan

Disability benefits

Health Savings Account

Flexible Spending Account

Life Insurance

401k match

Paid Time Off

Job summary

HealthNet in Indianapolis is seeking a clinical support assistant to help back office medical staff with patient care services in our primary care clinics. You will gather information, document vital signs and medical history, and provide clerical support to ensure smooth visits.

This role requires a high school diploma or GED, BLS certification, and the ability to work within a diverse team. Full-time schedule includes Mon/Wed/Fri 8am-5pm, Tue 8am-1pm, Thu 8am-8pm; travel may be required.

Qualifications

• Requires high school diploma or GED.
• Requires Basic Life Support certification through the AHA.
• Requires ability to accurately collect patient information.
• Requires ability to multitask.
• Requires excellent teamwork ability and mature interpersonal relationships.
• Prefer bilingual skills.

Responsibilities

• Assist back office medical staff in patient care services as directed by providers or clinic managers.
• Gather and document patient information such as vital signs and medical history in the EMR.
• Provide clerical support to ensure smooth patient visits and overall patient experience.
• Prepare exam rooms, equipment, and medical records for visits and support patient flow.
• Adhere to privacy and safety policies and support multiple tasks as needed.

Skills

Teamwork

Multitasking

Communication

Interpersonal skills

Bilingual ability (preferred)

Education

High school diploma or GED

Basic Life Support (BLS) certification

Tools

Electronic Medical Records (EMR)

Microsoft Office

Job description

Description

Northeast Health Center - 3908 Meadows Drive, Indianapolis, IN 46205

Pay starting at $19/hour

This position participates as a team member assisting back office medical staff with patient care services as directed by providers or clinic managers in the primary care clinics. The position exists to ensure smooth patient flow, gather and document information from patients such as vital signs and medical history, and clerical support to assist with the overall patient visit and experience. This position may also assist with other activities within the health center.

Patient Care

• Pre-calls patients for next day appointments.
• Assists with preparation of exam rooms, equipment, and medical records for visits.
• Rooms patients, and obtains vital signs from patients, and accurately documents vital signs in electronic medical record.
• Documents patient medical history in electronic medical record.
• Assists with the implementation of services provided to patients.
• Assists with patient support and care follow-up as directed.

Documentation/Clerical Functions

• Maintains files as directed and performs general office functions.
• Thoroughly and accurately documents patient information in electronic medical record.

When you'll be working:

• Full-time
• Monday/Wednesday/Friday 8am-5pm, Tuesday 8am-1pm, Thursday 8am-8pm

Job responsibilities listed above is a summary and does not include other tasks requested by the hiring manager.

Who is HealthNet?

https://www.indyhealthnet.org/

HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet’s mission is to improve lives with compassionate health care and support services, regardless of ability to pay.

Requirements

Qualifications, Knowledge, Skills, Abilities

• Currently not sponsoring work visa.
• Requires high school diploma or GED.
• Requires Basic Life Support certification through the AHA.
• Requires ability to accurately collect patient information.
• Requires ability to ability to perform multiple tasks simultaneously.
• Requires excellent teamwork ability and maturity in interpersonal staff relationships.
• Requires strong interpersonal skills/abilities to relate to people with respect for their individuality and privacy.
• Requires computer experience utilizing Microsoft products as well as Electronic Medical Records.
• Requires flexibility to adjust to variations in the work environment.
• Requires experience working with culturally diverse communities and families with the ability to be culturally sensitive and appropriate.
• Prefer bilingual skills.
• Travel may be required.

Physical Requirement

• Prolonged periods of sitting at a desk and working on a computer.
• Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting.
• Able to lift, push, and/or pull light to moderately heavy weight up to 20-30 pounds is a necessary function of this position.
• Able to perform duties during periods of varied and/or prolonged work hours.
• Must be able to read, write, hear, and communicate effectively in the English language by both orally and written.

Why work for HealthNet?

• Competitive Compensation
• Medical, Dental, and Vision Plan
• Short-Term & Long-Term Disability
• Health Savings Account & Difference Card Available within certain medical plans
• Flexible Spending Account
• Life Insurance, AD&D
• Group Accident, Critical Illness & Hospital Indemnity
• Domestic Partner Leave
• Wellness Programs
• 401k Match
• Paid Time Off accumulates at start of employment and available to use.
• Tuition Reimbursement
• Employee Referral program

Fair Labor Standards Act Classification: Non Exempt

EQUAL EMPLOYMENT OPPORTUNITY:

HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.