Primary Care Coordinator l or ll

SouthEast Alaska Regional Health Consortium (SEARHC); Sitka (AK); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

Vision benefits

Life insurance

Long and short-term disability

Job summary

SEARHC in Sitka, AK is seeking a Patient Care Coordination Specialist II to perform intermediate coordination duties, including referrals, specialty scheduling, and benefits coordination. The role supports continuity of care across internal and external services while handling full registration and front-desk functions.

Requirements include an Associate degree or two years of college (or equivalent work experience) and a potential BLS certification.

Qualifications

• Associate degree or two years college OR two years relevant work experience.
• Current Basic Life Support (BLS) certification may be required per department.
• Bachelor’s degree in a related field may substitute for experience.

Responsibilities

• Coordinate internal and external patient referrals with documentation, tracking, and follow-up.
• Schedule complex/specialty and multi-provider appointments per clinical and operational needs.
• Verify insurance eligibility, benefits, and authorization requirements.
• Communicate results and status with patients, clinical teams, and partners to resolve care coordination issues.
• Maintain patient confidentiality and uphold service excellence standards.

Skills

Organizational skills

Problem solving

Time management

Verbal communication

Written communication

Interpersonal skills

Education

Associate degree

Two years relevant experience

Tools

Referral processes knowledge

Insurance benefits understanding

Authorization requirements knowledge

Job description

Pay Range:

Pay Range:$26.06 - $36.08The Patient Care Coordination Specialist II performs intermediate-level patient coordination duties requiring independent judgment, cross-functional collaboration, and advanced knowledge of referral, specialty scheduling, and benefit coordination processes. This role supports continuity of care across internal and external services while performing full registration and front-desk functions.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

• We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Performs Patient Care Coordination Specialist I duties as necessary to support patient experience and efficient clinic flow.
• Coordinates internal and external patient referrals, including documentation, tracking, and follow up.
• Schedules complex/specialty and multi-provider appointments in accordance with clinical and operational requirements.
• Verifies insurance eligibility, benefits, and authorization requirements.
• Communicates effectively with patients, clinical teams, and external partners to convey results, referral status, and plans of care, and to resolve care coordination issues.
• Collaborates with peers and care teams to support efficient clinic flow and a positive patient experience.
• Upholds SEARHC Standards of Service Excellence and maintains patient confidentiality.
• Demonstrates alignment with the Mission, Core Values, and Vision in daily work.
• Participates in departmental improvement initiatives and maintains required competencies.
• Supports enrollment in the MySEARHC patient portal.
• May require flexible scheduling based on clinic operations
• Performs other duties as assigned.

Supervisory Responsibilities

This position does not require supervisory responsibilities.

Education, Certifications, and Licenses Required

One of the following conditions must be met:

• Associate’s degree or two (2) years of college, preferably in social services, healthcare administration, business administration, or related field OR
• Two (2) years of relevant work experience

Current Basic Life Support (BLS) certification may be required per department

A bachelor’s degree in a relevant field may be exchanged for all required experience

Knowledge of:

• Knowledge of referral processes, insurance benefits, and authorization requirements

Skills in:

• Strong organizational, problem-solving, and time-management skills
• Effective verbal, written, and interpersonal communication skills

Ability to:

• Ability to manage multiple priorities independently in a fast-paced environment
• Maintain strong organizational and time-management skills
• Adapt quickly to new systems and workflows
• Demonstrate professionalism and consistent attendance

Required Certifications