Primary Care Coordinator l or ll

SEARHC; Sitka (AK); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Paid time off

Parental leave

Job summary

SEARHC is seeking a Patient Care Coordination professional in Sitka, AK. The role involves front-desk duties, patient registration, check-in, and multi-EHR scheduling to support efficient clinic flow and patient experience.

Responsibilities include coordinating referrals, verifying benefits, and communicating with patients and care teams while maintaining confidentiality and applying SEARHC standards.

Qualifications

• Associate’s degree or two years of college in social services, healthcare administration, business administration, or related field.
• Two years of relevant work experience; BLS certification may be required per department.
• Bachelor’s degree may be exchanged for required experience.

Responsibilities

• Serves as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.
• Registers and pre-registers patients with accurate demographic, insurance, and eligibility information in the EHR.
• Performs patient check-in and supports self-check-in across multiple EHRs; collects copays and ensures forms are completed and scanned.
• Monitors appointment confirmations and follows up on unconfirmed appointments.
• Schedules, reschedules, and cancels appointments across multiple service lines per protocols.
• Manages worklists related to scheduling and patient communication; conducts outreach to support care team priorities.
• Receives, processes, and routes travel documents and medical records per policy; collaborates with peers to support clinic flow.
• Coordinates internal and external patient referrals, including documentation, tracking, and follow up.
• Verifies insurance eligibility, benefits, and authorization requirements; communicates results and plans of care to patients and teams.
• Upholds SEARHC Standards of Service Excellence and maintains patient confidentiality; participates in departmental improvement initiatives.
• Supports enrollment in the MySEARHC patient portal; may require flexible scheduling.

Skills

Referral processes knowledge

Insurance benefits knowledge

Authorization requirements knowledge

Organizational skills

Communication skills

Time management

Education

Associate’s degree or two years college

Two years of relevant work experience

BLS certification may be required

Job description

## Primary Care Coordinator l or llApplylocations: AK - Sitkatime type: Full timeposted on: Posted Yesterdayjob requisition id: JR102772Pay Range:Pay Range:$26.06 - $36.08The Patient Care Coordination Specialist II performs intermediate-level patient coordination duties requiring independent judgment, cross-functional collaboration, and advanced knowledge of referral, specialty scheduling, and benefit coordination processes. This role supports continuity of care across internal and external services while performing full registration and front-desk functions.SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.**Key Essential Functions and Accountabilities of the Job*** Performs Patient Care Coordination Specialist I duties as necessary to support patient experience and efficient clinic flow. + Serves as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications. + Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record (EHR). + Performs patient check-in and supports self-check-in processes in multiple EHRs, including confirming arrival, verifying key information, collecting copays/patient portion, ensuring required forms are completed and scanned into appropriate locations, and notifying the clinical team. + Monitors appointment confirmations and follows up with patients regarding unconfirmed appointments. + Schedules, reschedules, and cancels appointments across multiple service lines in accordance with established protocols. + Manages assigned worklists related to scheduling and patient communication; conducts outreach to support care team and clinic priorities. + Communicates clearly and professionally and escalates complex issues as appropriate. + Receives, processes, and routes travel documents and medical records in accordance with policy; collaborates with peers and care teams to support efficient clinic flow and patient experience.* Coordinates internal and external patient referrals, including documentation, tracking, and follow up.* Schedules complex/specialty and multi-provider appointments in accordance with clinical and operational requirements.* Verifies insurance eligibility, benefits, and authorization requirements.* Communicates effectively with patients, clinical teams, and external partners to convey results, referral status, and plans of care, and to resolve care coordination issues.* Collaborates with peers and care teams to support efficient clinic flow and a positive patient experience.* Upholds SEARHC Standards of Service Excellence and maintains patient confidentiality.* Demonstrates alignment with the Mission, Core Values, and Vision in daily work.* Participates in departmental improvement initiatives and maintains required competencies.* Supports enrollment in the MySEARHC patient portal.* May require flexible scheduling based on clinic operations* Performs other duties as assigned.**Supervisory Responsibilities**This position does not require supervisory responsibilities.**Education, Certifications, and Licenses Required**One of the following conditions must be met:* Associate’s degree or two (2) years of college, preferably in social services, healthcare administration, business administration, or related field **OR*** Two (2) years of relevant work experienceCurrent Basic Life Support (BLS) certification may be required per departmentA bachelor’s degree in a relevant field may be exchanged for all required experience**Knowledge of:*** Knowledge of referral processes, insurance benefits, and authorization requirements**Skills in:*** Strong organizational, problem-solving, and time-management skills* Effective verbal, written, and interpersonal communication skills**Ability to:*** Ability to manage multiple priorities independently in a fast-paced environment* Maintain strong organizational and time-management skills* Adapt quickly to new systems and workflows* Demonstrate professionalism and consistent attendance**Required Certifications**:*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*