Patient Care Coordinator I or II

SEARHC; Sitka (AK); On-site; USD 74,671,000 - 103,383,000; Full time

Benefits offered by this job

Retirement plan

Paid time off

Parental leave

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Job summary

SEARHC in Sitka, AK is seeking a Primary Care Coordinator I or II to support patient flow through registration, scheduling, and care coordination across clinic teams. The role requires effective communication and meticulous handling of patient data.

You will manage referrals, verify insurance coverage, coordinate appointments, and help maintain accurate EHR records while delivering compassionate service in a dynamic healthcare setting.

Qualifications

• Knowledge of referral processes, insurance benefits, and authorization requirements.
• Strong organizational, problem-solving, and time-management skills.
• Effective verbal, written, and interpersonal communication skills.

Responsibilities

• Serve as primary contact for patients, providers, and staff; manage clinic communications.
• Register and pre-register patients with accurate demographics and insurance data in the EHR.
• Perform patient check-in and support self-check-in across multiple EHRs; collect copays.
• Schedule, reschedule, and cancel appointments per protocols; manage worklists.
• Coordinate internal and external referrals; track and follow up on referral status.
• Verify insurance eligibility, benefits, and authorization requirements; maintain confidentiality.

Skills

Referral coordination

Insurance benefits knowledge

Authorization requirements

Organizational skills

Communication skills

Education

Associate degree or 2 years of college

Relevant work experience

Job description

## Primary Care Coordinator I or IIApplylocations: AK - Sitkatime type: Full timeposted on: Posted Yesterdayjob requisition id: JR102747Pay Range:Pay Range:$26.06 - $36.08The Patient Care Coordination Specialist II performs intermediate-level patient coordination duties requiring independent judgment, cross-functional collaboration, and advanced knowledge of referral, specialty scheduling, and benefit coordination processes. This role supports continuity of care across internal and external services while performing full registration and front-desk functions.SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.**Key Essential Functions and Accountabilities of the Job*** Performs Patient Care Coordination Specialist I duties as necessary to support patient experience and efficient clinic flow. + Serves as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications. + Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record (EHR). + Performs patient check-in and supports self-check-in processes in multiple EHRs, including confirming arrival, verifying key information, collecting copays/patient portion, ensuring required forms are completed and scanned into appropriate locations, and notifying the clinical team. + Monitors appointment confirmations and follows up with patients regarding unconfirmed appointments. + Schedules, reschedules, and cancels appointments across multiple service lines in accordance with established protocols. + Manages assigned worklists related to scheduling and patient communication; conducts outreach to support care team and clinic priorities. + Communicates clearly and professionally and escalates complex issues as appropriate. + Receives, processes, and routes travel documents and medical records in accordance with policy; collaborates with peers and care teams to support efficient clinic flow and patient experience.* Coordinates internal and external patient referrals, including documentation, tracking, and follow up.* Schedules complex/specialty and multi-provider appointments in accordance with clinical and operational requirements.* Verifies insurance eligibility, benefits, and authorization requirements.* Communicates effectively with patients, clinical teams, and external partners to convey results, referral status, and plans of care, and to resolve care coordination issues.* Collaborates with peers and care teams to support efficient clinic flow and a positive patient experience.* Upholds SEARHC Standards of Service Excellence and maintains patient confidentiality.* Demonstrates alignment with the Mission, Core Values, and Vision in daily work.* Participates in departmental improvement initiatives and maintains required competencies.* Supports enrollment in the MySEARHC patient portal.* May require flexible scheduling based on clinic operations* Performs other duties as assigned.**Supervisory Responsibilities**This position does not require supervisory responsibilities.**Education, Certifications, and Licenses Required**One of the following conditions must be met:* Associate’s degree or two (2) years of college, preferably in social services, healthcare administration, business administration, or related field **OR*** Two (2) years of relevant work experienceCurrent Basic Life Support (BLS) certification may be required per departmentA bachelor’s degree in a relevant field may be exchanged for all required experience**Knowledge of:*** Knowledge of referral processes, insurance benefits, and authorization requirements**Skills in:*** Strong organizational, problem-solving, and time-management skills* Effective verbal, written, and interpersonal communication skills**Ability to:*** Ability to manage multiple priorities independently in a fast-paced environment* Maintain strong organizational and time-management skills* Adapt quickly to new systems and workflows* Demonstrate professionalism and consistent attendance**Required Certifications**:*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*