Primary Care Coach, Transitional Care Support, FT, 8:30A-5P

Baptist Health; Coral Gables (FL); On-site; USD 51,000 - 67,000; Full time

Benefits offered by this job

Career growth opportunities

Health and wellness resources

Wellness program to reduce deductible

Tuition reimbursement

Job summary

Baptist Health is hiring a Primary Care Coach for BHMG to serve as a liaison between patients, physicians, and the care team. You will support care management, help patients navigate services, and provide education on diagnosis and treatment options.

Minimum 3 years of healthcare coordination experience, strong interpersonal skills, and familiarity with EMR systems are expected. The role emphasizes compassionate, patient-centered care and collaboration with care teams.

Qualifications

• Minimum 3 years of related healthcare coordination experience.
• Proficient in computer applications and typing skills.
• Bilingual preferred.
• Experience with Electronic Medical Record systems preferred.

Responsibilities

• Coordinate care management and ensure timely consultations.
• Educate patients about diagnoses, treatments, and community resources.
• Assist with chronic disease education and goal setting with patients.
• Collaborate with primary care providers to maximize benefits of care.

Skills

Interpersonal communication

Bilingual preferred

Confidentiality

Computer literacy

EMR experience

Education

High School,Cert,GED,Trn,Exper.

Basic Life Support

Tools

Electronic Medical Record systems

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Description

The BHMG Primary Care Coach acts as a liaison between patients, physicians and the care team of the Baptist Health Medical Group. This position assists patients and their families by providing care management, ensuring timely consultations and diagnostic appointments, providing educational information regarding diagnosis, treatment, community resources, referrals and any other assistance needed in order to ensure patients are receiving the maximum benefits from medical care. In collaboration with the patient's primary care provider, the Primary Care Coach will assist patients with basic health education regarding chronic diseases, finding ways to take their daily medications, increase their physical activity, set and meet goals to improve their health.

Estimated salary range for this position is $51467.14 - $66907.28 / year depending on experience.

Qualifications

Degrees:

• High School,Cert,GED,Trn,Exper.

Licenses & Certifications:

• Basic Life Support.

Additional Qualifications

• Medical Assistant and Pediatric Advanced Life Support Certifications preferred.
• Must be a professional, detail-oriented team player with effective interpersonal communication skills.
• Confidentiality a must.
• Proficient in computer applications and typing skills.
• Experience in Electronic Medical Record systems preferred.
• Bilingual preferred.
• Completion of BHMG Health Coach educational program and passing test, within 6 months of employment.

Minimum Required Experience: 3 Years

EOE, including disability/vets