Patient Access Associate 1, BHMG Multispecialty- MB, $1000 Bonus, FT, Shift Varies

Baptist Health; Miami Beach (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Sign-On Bonus up to $1,000

Job summary

Baptist Health in Miami Beach, FL, seeks a Patient Access coordinator to manage patient flow, answer questions, and support the Revenue Cycle. The role emphasizes professional, compassionate service across hospital departments and physician practices.

Requirements include a high school diploma, ability to work in a fast-paced environment, and bilingual English/Spanish or Creole. The position offers a sign-on bonus up to $1,000 and a pay range of $16.61–$21.09 per hour depending on experience.

Qualifications

• High School Diploma or equivalent required.
• Bilingual in English and Spanish/Creole is preferred.
• Experience with patient access processes and insurance basics is desirable.

Responsibilities

• Coordinate patient flow and timely processing across the department, practice and hospital.
• Respond to patient questions and resolve issues related to insurance and billing.
• Maintain knowledge of Baptist Health South Florida pricing and financial assistance options.
• Ensure service is professional, compassionate and compliant with HIPAA and Medicare rules.

Skills

Bilingual English

Spanish/Creole

Education

High School Diploma

Tools

EMR knowledge

Microsoft Office

Job description

Sign-On Bonus: Up to $1,000 Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Estimated pay range for this position is $16.61 - $21.09 / hour depending on experience.

Qualifications

Degrees:

• High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required.

Additional Qualifications

• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole.

Minimum Required Experience: less than 1 year

EOE, including disability/vets