Pricing Manager

Teleperformance SE; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Teleperformance SE seeks a Commercial/Pricing Architect to design the commercial side of complex bids across EMEA. You will collaborate with Solution Architects, Bid Managers, Sales, Finance and Operations to turn solution designs into accurate cost models and competitive pricing.

This remote role emphasizes AI-assisted pricing, risk management, and margin protection while supporting large, multi-year contracts with international clients.

Qualifications

• 4+ years of pricing, costing, financial modelling or commercial analysis in BPO, technology services, consulting or similar industry.
• Proven experience pricing complex, multi-year service contracts.
• Strong understanding of BPO/CX cost structures.
• Expert Excel and financial modelling skills, with solid grasp of P&L, margin, cash flow and ROI.
• Ability to explain complex financial concepts to non-financial audiences.
• Bachelor’s degree in Finance, Accounting, Economics, Business, Mathematics or related field, or equivalent experience.
• Ability to work quickly and accurately under tight deadlines.
• CFA, CMA, Financial Modelling or Professional Pricing Society certification.
• Experience with pricing optimisation tools and AI-powered automation.

Responsibilities

• Build cost models for complex, multi-year transformation bids, covering labour, technology, facilities, transition and ongoing operations.
• Run sensitivity, break-even and scenario analyses to inform pricing strategy and risk.
• Shape pricing strategies with Solution Architects, Bid Managers and Sales, using market benchmarks and competitive insight.
• Design commercial structures such as outcome-based, gain-share and tiered pricing, along with rate cards and contract terms.
• Write clear pricing narratives and TCO analyses for clients, and manage internal pricing approvals based on margin, risk and deal size.
• Build pricing templates and tools, and train Sales and Pre-Sales teams to use them.

Skills

Pricing

Financial modelling

BPO/CX costing

Excel

P&L understanding

Communication

Education

Bachelor's degree in Finance or related field

Tools

Pricing software

AI pricing tools

Job description

As commercial/pricing architect, you will design the commercial side of TP's complex bids across EMEA. Working with Solution Architects, Bid Managers, Sales, Finance and Operations, you will turn solution designs into accurate cost models and competitive pricing. Your goal is to help win deals while protecting margins and managing risk.

How You Will Make an Impact

Your numbers directly shape which deals TP wins

Work on large, multi-year contracts with international clients

Use AI and automation to make pricing faster and smarter, fully remote across EMEA

What you will do

• Build cost models for complex, multi-year transformation bids, covering labour, technology, facilities, transition and ongoing operations
• Run sensitivity, break-even and scenario analyses to inform pricing strategy and risk
• Shape pricing strategies with Solution Architects, Bid Managers and Sales, using market benchmarks and competitive insight
• Design commercial structures such as outcome-based, gain-share and tiered pricing, along with rate cards and contract terms
• Write clear pricing narratives and TCO analyses for clients, and manage internal pricing approvals based on margin, risk and deal size
• Build pricing templates and tools, and train Sales and Pre-Sales teams to use them, By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Culture & Belonging

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Qualifications

• 4+ years of experience in pricing, costing, financial modelling or commercial analysis in BPO, technology services, consulting or a similar industry
• Proven experience pricing complex, multi-year service contracts
• A strong understanding of BPO/CX cost structures
• Expert Excel and financial modelling skills, with a solid grasp of P&L, margin, cash flow and ROI
• The ability to explain complex financial concepts clearly to non-financial audiences
• A bachelor's degree in Finance, Accounting, Economics, Business, Mathematics or a related field, or equivalent experience
• The ability to work quickly and accurately under tight deadlines
• CFA, CMA, financial modelling or Professional Pricing Society certification
• Experience with pricing optimisation tools and AI-powered automation

Welcome to TP, a global leader in AI-powered digital business services where technology meets human empathy. Generating over €10 billion in annual revenue and backed by a global team of nearly 500,000 passionate experts, we partner with the world's most iconic brands across nearly 100 countries in over 300 languages. By combining advanced artificial intelligence, proprietary technology, and high-touch human care, we redefine digital customer experience, process automation, and enterprise solutions.

As a certified Great Place to Work across almost 100 countries, our foundation is built on an inclusive culture and a genuine sense of belonging. Whether you are driving digital transformation, elevating client success, or building cutting-edge solutions, your talent is the key to unlocking what's next.

Why This Role Matters

For pricing and commercial professionals, this is a unique opportunity to shape the economics of TP's largest and most strategic deals. You will design innovative, outcome-based commercial models, partner with senior sales and solution leaders, and help TP win profitable, sustainable growth across EMEA. We foster a collaborative, high-performance culture built on diversity, equity and inclusion, where your expertise turns insight into impact.