Preventive Services Manager: Case Coordination Lead

The House of The Good Shepherd; City of Watertown (NY); On-site; USD 59,000 - 73,000; Full time

Job summary

The House of The Good Shepherd in Watertown, NY is seeking a Program Service Manager to lead Preventive Services Case Planners, ensuring effective, family-centered case management and compliance with OCFS regulations and contractual standards.

You will partner with the County DSS on case conferences, coordinated planning, service alignment, and timely documentation, while supervising staff, monitoring caseloads, and supporting performance improvement.

Qualifications

• Bachelor’s degree with 3 years in child welfare, behavioral health, or foster care.
• Supervisory or lead experience preferred.
• Knowledge of NYS OCFS standards and requirements.

Responsibilities

• Supervise Preventive Services Case Planners through regular supervision.
• Monitor caseloads, service plans, documentation, and activities.
• Ensure child safety, permanency, and well-being needs are met.
• Provide guidance on complex cases and family crises.
• Coordinate with county DSS on case conferences and planning.
• Lead case conferences with DSS and stakeholders for coordinated service delivery.
• Ensure timely and accurate documentation and regulatory compliance.
• Support staff development and performance evaluations.

Skills

Supervisory experience

Leadership

Communication skills

Organizational skills

Problem-solving

Multitasking

OCFS standards knowledge

Education

Bachelor's Degree

Tools

CONNECTIONS

Job description

The House of The Good Shepherd in Watertown, NY is seeking a Program Service Manager to lead Preventive Services Case Planners, ensuring effective, family-centered case management and compliance with OCFS regulations and contractual standards.

You will partner with the County DSS on case conferences, coordinated planning, service alignment, and timely documentation, while supervising staff, monitoring caseloads, and supporting performance improvement.