Program Services Manager-Preventive Services (6054)

The House of The Good Shepherd; City of Watertown (NY); On-site; USD 59,000 - 73,000; Full time

Job summary

The House of The Good Shepherd in Watertown, NY is seeking a Program Service Manager to lead Preventive Services Case Planners, ensuring effective, family-centered case management and compliance with OCFS regulations and contractual standards.

You will partner with the County DSS on case conferences, coordinated planning, service alignment, and timely documentation, while supervising staff, monitoring caseloads, and supporting performance improvement.

Qualifications

• Bachelor’s degree with 3 years in child welfare, behavioral health, or foster care.
• Supervisory or lead experience preferred.
• Knowledge of NYS OCFS standards and requirements.

Responsibilities

• Supervise Preventive Services Case Planners through regular supervision.
• Monitor caseloads, service plans, documentation, and activities.
• Ensure child safety, permanency, and well-being needs are met.
• Provide guidance on complex cases and family crises.
• Coordinate with county DSS on case conferences and planning.
• Lead case conferences with DSS and stakeholders for coordinated service delivery.
• Ensure timely and accurate documentation and regulatory compliance.
• Support staff development and performance evaluations.

Skills

Supervisory experience

Leadership

Communication skills

Organizational skills

Problem-solving

Multitasking

OCFS standards knowledge

Education

Bachelor's Degree

Tools

CONNECTIONS

Job description

Job Details: Job Location: Watertown Prevention - Watertown, NY 13601, Position Type: Full Time, Salary Range: $66,072.00 - $66,072.00 Salary/year, Travel Percentage: Up to 25%, Job Shift: Day, Position Summary

The Program Service Manager provides day-to-day leadership, supervision, and quality oversight of Preventive Services Case Planners. The position ensures effective, family-centered case management and compliance with NYS Office of Children and Family Services (OCFS) regulations, agency policies, and contractual standards. The Program Service Manager also works in partnership with contracted County Department of Social Services (DSS) to support case conferences, coordinated case planning, communication, and alignment of services and goals for children and families.

Key Responsibilities

• Supervise, coach, and support Preventive Services Case Planners through regular individual and team supervision.
• Monitor caseloads, case progress, service plans, documentation, and required case activities.
• Review cases to ensure child safety, permanency, and well-being needs are appropriately addressed.
• Provide guidance on complex cases, family crises, safety concerns, and service coordination.
• Partner with contracted county DSS on case conferences, case planning, communication, and alignment of goals, services, and interventions.
• Participate in and facilitate case conferences with DSS and other stakeholders to promote coordinated service delivery and timely case progress.
• Ensure timely and accurate case documentation and compliance with OCFS regulations, DSS expectations, and agency requirements.
• Conduct case record reviews and support quality assurance and continuous improvement activities.
• Assist staff with family engagement and coordination with schools, healthcare providers, community agencies, DSS, and other service partners.
• Monitor staff performance, identify training needs, and support professional development.
• Participate in hiring, performance evaluations, staff meetings, audits, and program initiatives as needed.
• Maintain effective relationships with families, staff, DSS personnel, community providers, and agency leadership.
• Ensure confidentiality and adherence to ethical and professional standards.
• The position may require travel within the service area, including home and community visits, and occasional evenings based on program needs.
• Participate in on call rotation for supervisory support to on call staff.
• Support program initiatives in alignment with organizational priorities and leadership direction.

Qualifications

• Bachelor’s Degree with three years’ experience, working in a child welfare, behavioral health or foster care setting, supervisory experience preferred.
• Supervisory or lead experience strongly preferred.
• Knowledge of NYS child welfare/Preventive Services requirements and OCFS standards.
• Strong communication, organization, leadership, and problem-solving skills.
• Ability to manage multiple priorities and provide effective oversight of complex cases.
• Experience with CONNECTIONS or other child welfare case-management systems preferred.
• Valid driver's license and reliable transportation, if required by the program.