Case Work Supervisor - NSP

Good Shepherd Services; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Tuition assistance 40+ days PTO

Personal and pet insurance

Job summary

Good Shepherd Services in New York oversees a NSP program focused on youth re-entry and trauma-informed care interventions. The Case Work Supervisor leads a team of case planners and an Education/Vocational Specialist to deliver coordinated social services within the program’s framework.

The role emphasizes supervision, case management, collaboration with education and health teams, and adherence to city/state mandates while promoting safety, permanency, and well-being for youth and their

Qualifications

• Bachelor's degree with 5 years’ experience in Human and Social Services preferred.
• LMSW preferred.
• Must have excellent written and verbal communication skills to maintain required documentation.
• Must be able to use public transportation systems to attend meetings and home visits.
• Be able to climb stairs when an elevator is not available.
• Driver's license preferred.
• Must attend mandated SCM intervention training.
• Knowledge of Connections and Microsoft Suite.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Supervise, hire, and evaluate social service staff and provide supervision.
• Carry a small caseload if needed.
• Transmit staff directives and ensure compliance with policies.
• Ensure government oversight standards for re-entry, safety, and well-being.
• Oversee case records and data entry in databases for tracking.
• Collaborate with Program Leadership and Health Services for integrated care.
• Coordinate transitions with Aftercare and Fair Futures Team.
• Participate in treatment team meetings and case conferences.
• Contribute to service planning, family education, and trauma-informed practice.
• Lead quality assurance meetings with I&E team and support program evaluation.

Skills

Communication skills

Written communication

Verbal communication

Public transportation

Education

Bachelor's degree in Human Services

LMSW preferred

Tools

Microsoft Office

Job description

Good Shepherd Services is an equal opportunity employer. We welcome prospective employees for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission.

Good Shepherd Services does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, military status or any other applicable protected classification, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance.

As part of New York’s Close to Home initiative, Good Shepherd Services operates small, community-based residential Non-Secure Placement (NSP) programs in Brooklyn for delinquent youth that utilize the Missouri approach to group treatment and the Sanctuary model of trauma-informed care. The Case Work Supervisor supervises the social services unit, comprising case planners and an Education/Vocation Specialist, to ensure effective and efficient case planning services for adolescents in care and their families, and to integrate social services into the total program. Social service delivery is to be consistent with the philosophy of Good Shepherd Services, the function and task of the programs, and in compliance with City and State mandates, and must promote safety, permanency, and well-being.

Major Duties :

• Supervise, hire, and evaluate social service staff (Case planners and Education/vocational Specialists) and provide individual and group supervision, including on-call availability.
• Carry a small caseload if needed.
• Transmit staff agency directives and contractual mandates/policies to the unit and ensure that such directives and regulations are being met. Ensure social service staff has appropriate external supports and supplies necessary to effectively execute tasks.
• Ensure all government oversight standards to promote community re-entry, permanency, safety and well-being, and confidentiality are met.
• Oversee maintenance of and approve case records in all databases, and appropriate statistics in conformity with all mandates. Collect and enter selected assessment data into Agency databases for tracking and monitoring purposes.
• Collaborate closely with the Program Leadership and Integrated Health Services to ensure close communication and collaboration between all disciplines within the team, including with mental health providers and DOE staff.
• Work closely with Aftercare and Fair Futures Team to ensure appropriate transitions, releases, and discharges occur.
• Participate in treatment team and other meetings as required.
• Participate in Service Plan Reviews and Family Team Conferences as required to provide comprehensive, inclusive, holistic, and integrative assessment, treatment, and re-entry/permanency planning.
• Participate in the education of youth and family on the importance of permanency and reunification, as well as how caring adults can foster normative development.
• Participate in educating parents/caregivers on the impact of trauma, including abuse/maltreatment, on their children/youth.Ensure consistent and continuous service planning and care to best meet the individualized needs of youth and family.
• Coordinate and supervise intake, in collaboration with program senior leaders, to ensure effective intake process and maintenance of census.
• Meet regularly with program senior leadership for program planning and development to ensure overall effectiveness, integration, and integrity of all program functions and services.
• Identify in-service training needs of social service staff and, where appropriate, serve as a resource person in providing training.
• Attend appropriate central administration meetings.
• Serve as liaison to DYFJ of ACS, courts, OCFS and other appropriate stakeholders.
• Support the implementation of the Missouri approach to group treatment.
• Lead the implementation of the Sanctuary Model of trauma-informed practice within the unit.
• Encourage and advance the use of the Sanctuary Model tools in the program to create a non-violent and trauma-sensitive culture.
• Promote and model the seven Sanctuary Model commitments to create a non-violent and trauma-sensitive culture.
• Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment.
• Utilize Sanctuary Model principles in the supervisory practice.
• Participate/Lead Quality Assurance meetings with the Impact and Evaluation Team (I&E) in fulfillment of the program evaluation processes, including documentation/collection, development and monitoring of data in Connections and other relevant databases.
• Perform other duties as required.

Qualifications:

• Bachelor's required with 5 years’ experience in Human and Social Services preferred.
• LMSW preferred.
• Must have excellent written and verbal communication skills to maintain required documentation.
• Must be able to use public transportation systems, including subways and buses, to attend various meetings and make home visits.
• Be able to climb stairs when an elevator is not available.
• Driver's license preferred.
• Must attend mandated Safe Crisis Management (SCM) intervention technique training.
• Highly encouraged to complete and pass all components of the required physical intervention training.
• Must have knowledge of Connections and Microsoft Suite.
• Must have the ability to work a flexible schedule when needed, including some evenings, weekends, and holidays.
• Must have a commitment to work from a strength-based, youth and family development, and trauma-informed perspective.

Benefits and Perks

Tuition Assistance 40+ Days of Paid Time Off

Personal and Pet Insurance 403 (B) Retirement Plan