Prestige Beauty Retail Lead & Customer Coach

The Estée Lauder Companies Inc.; Nashville (TN); On-site; USD 23,000 - 39,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth, efficient running of the store.

You will model exemplary customer service and lead by example to motivate the sales team toward achieving targets. You will also bring cash handling expertise to the role, conduct start and end of day cash reconciliation, and participate in opening and closing the store on a rota basis.

Qualifications

• Proven retail experience preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Retail operations experience including cash reconciliation and opening/closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Responsibilities

• Lead by example to deliver Inspiring, authentic and personalized customer service.
• Carry out start and end of day cash reconciliation.
• Open and close the store on a rota basis.
• Support Store Manager and Assistant Manager to ensure smooth running of the store.
• Provide coaching and mentoring to sales team to achieve targets.

Skills

Retail experience

Customer service

Ops cash handling

Supervisory experience

POS software

Work authorization

Flexible hours

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth, efficient running of the store.

You will model exemplary customer service and lead by example to motivate the sales team toward achieving targets. You will also bring cash handling expertise to the role, conduct start and end of day cash reconciliation, and participate in opening and closing the store on a rota basis.