PreShip Expeditor

Dasi Llc; Vanderbilt Park (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

DASI, LLC. in Miami, FL, seeks a Pre-Ship Expeditor to accelerate order flow across production, inspection and shipping teams. The role focuses on delivering orders on time while maintaining accurate invoicing and communication with Sales and Pre-Ship.

You will help identify issues and drive process improvements. Ideal candidates have at least 2 years in Inventory Management and customer service, with strong attention to detail and a collaborative mindset.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years Inventory Management knowledge.
• Minimum 2 years Customer Service experience.

Responsibilities

• Manage requests from Sales and Pre-Ship to help deliver customer orders and save revenue.
• Ensure production staff have the latest information regarding invoice changes (AOG, Shipping Details).
• Assist with moving invoices to HOLD/DISCREPANCY for changes (PN, QTY, STOCKLINE).
• Expedite invoices that are high priority and communicate priorities across teams.
• Coordinate shipping instructions for Waiting Pickup orders.
• Identify root causes and contribute to corrective actions.
• Maintain on-time delivery within agreed processing times.
• Develop tracking tools to monitor requests across categories.

Skills

Customer satisfaction

Attention to detail

Analytical skills

Teamwork

Adaptability

Communication skills

Prioritization

Education

High school diploma or equivalent

Job description

For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventory support for airlines, MROs, OEMs, and distributors. Headquartered in Miami, Florida, with service centers in London and Singapore, DASI is a truly global partner, serving customers’ parts and inventory needs in more than 140 countries.DASI is embracing the potential of online sales and their digital marketplace, which has been growing exponentially and has tremendous potential with the right technology team in place to support and take it to the next level.Purpose:At DASI, the Pre-Ship Expeditor expedites the movement of orders and parts between production areas (picking, inspection, quality, shipping) and sales pre-ship teams. The role is a key catalyst in enabling analysis of issues and to drive improvement to the fulfilment and pre ship process.Key accountabilities:Manage requests from Sales and Pre-Ship to help deliver customer orders and save revenue that could be lost.Ensure production staff have the latest information in regard to the changes of an invoice that would require an update pick ticket. (AOG, Shipping Details), communicate the priorities among the parties.Assist with moving invoices into HOLD/DISCREPANCY status in order to process an order change (PN, QTY, STOCKLINE, etc).Expedite invoices that have become a higher priority (move them to the front of the line).Coordinate shipping instructions for orders that are currently in Waiting Pickup status.Determine root cause failure and help come up with corrective and preventative action.Maintain consistent achievement of delivery of orders in agreed processing times.Assist in the development of a tracking tool to track all requests in applicable categories in order to review monthly with department heads.Deliver customer satisfaction through the timely, efficient and accurate processing of inquiries, sales orders, expedite requests, web shop inquiries and other customer care activities in compliance with established procedures.Work proactively at all times ensuring orders are processed in accordance with the customer requirements and any issues are raised to the customer in a professional manner taking full accountability for your actions.Work collaboratively with teams and colleagues across the business to support the delivery of the business strategy.Perform all other duties as assigned.Key skills and competences:Dedication to customer satisfaction.Attention to detail.Efficient analytical and judgment skills.Team-focused.Flexible and adaptable.Excellent communication skills.Excellent prioritization skills.Experience and qualifications:High school diploma or equivalent required.Minimum 2 years Inventory Management knowledge.Minimum 2 Years Customer Service experience.DASI, LLC. and group companies are an Equal Opportunities Employer