Prescription Support Specialist (Pharmacy Tech)

CVS Health; Bristol (RI); On-site; USD 23,000 - 43,000; Full time

Job summary

CVS Health is seeking a full-time Pharmacy Technician to handle prescription-related inquiries and provide accurate, timely assistance to customers, providers, and pharmacies in Rhode Island.

Responsibilities include verifying prescription details, guiding refills, updating records, and coordinating with healthcare professionals to ensure smooth processing while maintaining high quality and compliance. 40 hours weekly with competitive benefits.

Qualifications

• Problem solving and decision-making skills required for handling prescription inquiries.
• Licensed Pharmacy Technician credentials and state licensure requirements.

Responsibilities

• Handle incoming calls from customers, providers, and pharmacies about prescriptions.
• Verify and validate prescription information per company protocol.
• Document concerns and resolve problems with empathy and professionalism.
• Guide customers on refills, adherence, and drug interactions.
• Access and update customer and prescription data using computer systems.
• Communicate with healthcare professionals, insurers, and pharmacies for verification and processing.
• Escalate complex issues to pharmacists or supervisors as needed.
• Monitor call center performance metrics for continuous improvement.
• Stay updated on regulations and new pharmaceutical products.

Skills

Problem solving

Decision making

Education

High school diploma

Rhode Island Pharmacy Technician license

Job description

CVS Health is seeking a full-time Pharmacy Technician to handle prescription-related inquiries and provide accurate, timely assistance to customers, providers, and pharmacies in Rhode Island.

Responsibilities include verifying prescription details, guiding refills, updating records, and coordinating with healthcare professionals to ensure smooth processing while maintaining high quality and compliance. 40 hours weekly with competitive benefits.