Prescription Support Specialist

CVS Health Corporation; Providence (RI); On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plans

Wellness programs

Job summary

CVS Health Corporation is hiring a Pharmacy Technician to handle prescription-related inquiries from customers, providers, and pharmacies. You will verify prescription data, assist with refills, and communicate with healthcare professionals to ensure accurate processing.

The role requires Rhode Island or Massachusetts license and a verifiable high school diploma, with full-time hours and competitive benefits.

Qualifications

• Working knowledge of problem solving and decision-making skills.

Responsibilities

• Handles incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries, providing accurate and timely assistance.
• Verifies and validates prescription information, including dosage, medication names, and patient details, adhering to company protocols to ensure accuracy.
• Documents customer concerns, complaints, or issues related to prescriptions, demonstrating empathy and professionalism to resolve problems effectively.
• Provides guidance and support to customers regarding prescription refills, medication adherence, potential drug interactions, and general medication information.
• Operates computer systems and software applications to access and update customer records, prescription data, and relevant information during customer interactions.
• Communicates regularly with healthcare professionals, insurance providers, and pharmacies to facilitate the verification, authorization, and processing of prescriptions.
• Escalates complex or urgent issues to appropriate teams, such as pharmacists or supervisors, for further assistance and resolution.
• Monitors, tracks, and analyzes call center performance metrics, including call handling time, customer satisfaction, and quality standards to gather actionable insight for continuous improvement opportunities.
• Stays updated on industry regulations, medication trends, and new pharmaceutical products, continuously improving knowledge and expertise to provide accurate and up-to-date information to customers.

Skills

Problem solving

Education

High school diploma

Job description

CVS Health Corporation is hiring a Pharmacy Technician to handle prescription-related inquiries from customers, providers, and pharmacies. You will verify prescription data, assist with refills, and communicate with healthcare professionals to ensure accurate processing.

The role requires Rhode Island or Massachusetts license and a verifiable high school diploma, with full-time hours and competitive benefits.