Pharmacy Technician, Retail Customer Care-RI/MA

1930 CVS Rx Services, Inc.; Rhode Island; Hybrid; USD 23,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement options

Wellness programs

Job summary

CVS Health is seeking a Pharmacy Technician to handle prescription-related inquiries, verify and update prescription data, and guide customers on refills and adherence. You will collaborate with healthcare professionals and pharmacies to process prescriptions and resolve issues efficiently.

The role requires active Rhode Island Pharmacy Technician licensure, residency in RI, and adherence to regulatory requirements.

Qualifications

• Problem solving and decision‑making skills are required.
• Regulatory residency and RI Pharmacy Technician license are required upon hire.
• Candidate must obtain Rhode Island Pharmacy Technician license upon hire.

Responsibilities

• Handle incoming calls from customers, providers, and pharmacies about prescription inquiries.
• Verify dosage, medication names, and patient details per company protocols.
• Document customer concerns and resolve problems empathetically and professionally.

Skills

Problem solving

Education

High school diploma

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Handles incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries, providing accurate and timely assistance. Verifies and validates prescription information, including dosage, medication names, and patient details, adhering to company protocols to ensure accuracy. Documents customer concerns, complaints, or issues related to prescriptions, demonstrating empathy and professionalism to resolve problems effectively. Provides guidance and support to customers regarding prescription refills, medication adherence, potential drug interactions, and general medication information. Operates computer systems and software applications to access and update customer records, prescription data, and relevant information during customer interactions. Communicates regularly with healthcare professionals, insurance providers, and pharmacies to facilitate the verification, authorization, and processing of prescriptions. Escalates complex or urgent issues to appropriate teams, such as pharmacists or supervisors, for further assistance and resolution. Monitors, tracks, and analyzes call center performance metrics, including call handling time, customer satisfaction, and quality standards to gather actionable insight for continuous improvement opportunities. Stays updated on industry regulations, medication trends, and new pharmaceutical products, continuously improving knowledge and expertise to provide accurate and up‑date information to customers.

Primary Job Duties & Responsibilities

Handles incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries, providing accurate and timely assistance. Verifies and validates prescription information, including dosage, medication names, and patient details, adhering to company protocols to ensure accuracy. Documents customer concerns, complaints, or issues related to prescriptions, demonstrating empathy and professionalism to resolve problems effectively. Provides guidance and support to customers regarding prescription refills, medication adherence, potential drug interactions, and general medication information. Operates computer systems and software applications to access and update customer records, prescription data, and relevant information during customer interactions. Communicates regularly with healthcare professionals, insurance providers, and pharmacies to facilitate the verification, authorization, and processing of prescriptions. Escalates complex or urgent issues to appropriate teams, such as pharmacists or supervisors, for further assistance and resolution. Monitors, tracks, and analyzes call center performance metrics, including call handling time, customer satisfaction, and quality standards to gather actionable insight for continuous improvement opportunities. Stays updated on industry regulations, medication trends, and new pharmaceutical products, continuously improving knowledge and expertise to provide accurate and up‑date information to customers.

Required Qualifications

Working knowledge of problem solving and decision‑making skills. For regulatory purposes, must be a resident and Licensed Pharmacy Technician in one of the following states: Alaska, Arizona, Florida, Idaho, Illinois, Maine, Massachusetts, New Hampshire, New Mexico, North Carolina, Ohio, Rhode Island, Tennessee, Texas or Vermont Candidate must obtain Rhode Island Pharmacy Technician license (application and fee) upon hire

Preferred Qualifications

Certified Patient Care Technician (CPCT) preferred. Licensed Pharmacy Technician in Rhode Island or Massachusetts

Education

Verifiable high school diploma or equivalent required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Benefits

Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Deadline

We anticipate the application window for this opening will close on: 10/06/2026

Compliance Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Company Culture

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.