Prescription Coordinator (Medical Assistant/Pharmacy Tech)

Cypress Healthcare Partners; Salinas (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Cypress Healthcare Partners in Salinas, CA seeks a Prescription Coordinator to support patient-centered, team-based care. This role auto-charts documentation and queues prescriptions as ordered by SVH Clinics, serving as an agent for physicians.

Responsibilities include prior authorizations, managing refills per policy, updating EMR medication lists, and coordinating with pharmacies. A CMA and strong attention to detail are required, with bilingual ability preferred.

Qualifications

• High School diploma required; CMA certification strongly preferred.
• Minimum 1–2 years of healthcare/quality related experience.
• Must have strong attention to detail and data integrity.

Responsibilities

• Perform prior authorizations for medications through insurance portals.
• Answer incoming calls for the Prescription Agent Queue.
• Follow refill protocols before queuing medication refills.
• Review last prescription fill date and flag early refills.
• Schedule patients for provider visits if refills are needed within 12 months.
• Update EMR medication lists for provider review.
• Queue up medication requests electronically for the provider.
• Complete Refill Request messages within 72 hours.
• Communicate with pharmacies regarding medication changes/refills.
• Resubmit approved prescriptions if not received by pharmacy.

Skills

Attention to detail

Communication skills

EMR navigation

Data integrity

Education

High School diploma

Certified Medical Assistant (CMA)

2+ years healthcare experience

Tools

EMR software

Word processing

Spreadsheets

Job description

Monday - Friday

SUMMARY

The Prescription Coordinator is responsible for supporting the development of patient-centered, team-based care. The individual in this position is responsible for auto-charting documentation and queuing up prescriptions as ordered by SVH Clinics as an agent for the physicians.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes but not limited to the following:

• Perform prior authorizations for medications through various insurance portals
• Answer incoming phone calls for the Prescription Agent Queue
• Follow Medication Refill protocols at all times prior to queuing up medication refills
• Review the last date that a prescription was filled, bringing attention to any refills that are being requested prior to running out
• Schedule patients for an appointment with their provider if a refill is being requested and the patient has not been seen for an office visit in the past 12 months. Queue up the necessary quantity to last the patient until the scheduled visit and send to the provider for approval
• Review the medication list from the patient's last visit to verify the patient is still taking the medication. If the medication is not on the list, call the patient to confirm. If there are any further questions, contact the provider
• Contact new patients prior to their first scheduled appointment to review and enter medications into EMR
• Update patient medication lists on EMR for provider review
• Electronically queue up medication requests for the provider
• Complete Refill Request messages within 72-hour protocol
• Communicate with pharmacies via telephone, FAX, email, etc. regarding medication changes and/or refills as directed by the provider
• Resubmit approved prescriptions if they were not received at the pharmacy
• Other duties as assigned

EDUCATION and/or EXPERIENCE

The employee performing this position is expected to hold a High School diploma and have at least 2 years of related healthcare experience involving quality improvement, healthcare quality practices, experience working in a role requiring attention to detail, quality assurance, data integrity, and investigation. Computer proficiency with a variety of software, including word processing, spread sheets, databases, or other applications. Employee is expected to be a Certified Medical Assistant from an accredited college or technical school and have at least 1 year of related experience.

PREFERRED

Bilingual may be required at certain clinics or during certain shifts.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

CONDITIONS OF EMPLOYMENT

Proof of identity and legal authority to work in the U.S. is a condition of employment. Cypress Healthcare Partners/Salinas Valley Health Clinics will not sponsor applicants for work visas.