Pharmacy Care Coordinator

Medix; Boise (ID); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Sick Leave

Health Benefits / Dental / Vision

401k

Short Term Disability Insurance

Term Life Insurance

Job summary

Medix is seeking a Pharmacy Care Coordinator in Boise, Idaho. The role focuses on data entry for electronic, faxed, and verbal prescriptions and managing communications with providers and physicians.

You will handle inbound provider calls, perform warm transfers to maintain call context, and collaborate with multiple departments to resolve open issues affecting pharmacy operations.

Qualifications

• PTCB or ExCPT certification required prior to joining.
• Active Idaho Pharmacy Technician license or willingness to obtain and have it approved prior to start date.
• Professional phone presence in a support/service capacity.
• Attention to detail with a high degree of accuracy.
• Strong technical aptitude and ability to learn complex new software.
• Competent in basic pharmacy calculations.

Responsibilities

• Data entry of electronic, faxed, and verbal prescriptions.
• Handle provider/physician communications including voicemails, outbound, and inbound calls.
• Accept inbound provider calls through warm transfers, ensuring call context is established.
• Resolve open issues submitted by various departments, including pharmacists and other technicians.

Skills

Professional phone presence

Attention to detail

Strong technical aptitude

Pharmacy calculations

Education

PTCB or ExCPT Certification

Active Idaho Pharmacy Technician license (or willing to obtain)

Job description

Job Summary

Our client is seeking a Pharmacy Care Coordinator who will be responsible for managing the data entry of electronic, faxed, and verbal prescriptions, handling provider and physician communications, accepting inbound provider calls, and resolving open issues by collaborating with various departments.

Key Responsibilities

• Data entry of electronic, faxed, and verbal prescriptions
• Handle provider/physician communications including voicemails, outbound, and inbound calls
• Accept inbound provider calls through warm transfers, ensuring call context is established
• Resolve open issues submitted by various departments, including pharmacists and other technicians

Qualifications

• PTCB or NHA (ExCPT) certification required prior to joining
• Must hold an active Idaho Pharmacy Technician license or be willing to obtain and have it approved prior to the start date
• Professional phone presence in a support/service capacity
• Attention to detail with a high degree of accuracy
• Strong technical aptitude and ability to learn complex new software
• Competent in basic pharmacy calculations

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

This job is located in the United States and complies with all federal and local legal requirements.

• We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
• Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
• As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.