Prescriber Outreach Team Technician

Strive Pharmacy; Mesa (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employer-paid healthcare

Free compounded meds

Paid time off

Sick time

FSA/HSA options

Parental leave

401(k) match

Life insurance

Vision & dental

Pet insurance

Job summary

Strive Pharmacy in Mesa, AZ, is seeking a Prescriber Outreach Pharmacy Technician to clarify prescription details by contacting provider offices. This onsite role supports accurate dispensing and requires clear communication and attention to detail.

You will document interactions in pharmacy software, work with pharmacists and teams, and ensure HIPAA compliance while handling prescription issues and ancillary tasks.

Qualifications

• Active pharmacy technician license or certification is required by state.
• Experience in pharmacy or healthcare communication is preferred.
• Strong communication and organizational skills are essential.
• Comfortable using digital tools and pharmacy software systems.
• Ability to work both independently and as part of a team.

Responsibilities

• Initiate and manage outbound calls to provider offices for prescription clarifications.
• Document communication and outcomes in pharmacy software systems.
• Collaborate with pharmacists and internal teams to resolve outstanding prescription issues.
• Perform ancillary tasks to support prescription processing.
• Uphold HIPAA standards and company policies during all interactions.

Skills

Strong communication skills

Attention to detail

Teamwork / independent work

Education

Active pharmacy technician license or certification

Tools

Pharmacy software systems

Job description

Strive Pharmacy is a personalized compounding pharmacy built on a simple conviction: medicine should fit the patient, not the other way around. We started Strive because we believed the pharmaceutical industry was overdue for a more human approach—one that prioritizes individualized care, clinical nuance, and genuine partnership with patients and providers.

Compounding gives us the tools to do that. Every formulation we prepare is built to the specific needs of a specific person, and every interaction we have is guided by that same commitment to personalized care.

We're growing, and we're looking for people who share that conviction. If you're ready to be part of a pharmacy that takes the work seriously and the people even more seriously, we'd like to meet you.

Mission:

Strive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We're not just a compounding pharmacy. We're a team on a mission to change what personalized healthcare looks and feels like.

Position Type: Full-Time

Position Schedule: M-F 8:00am - 6:00pm.

Position Overview:

The Prescriber Outreach Pharmacy Technician is responsible for contacting provider offices to clarify prescription information. This role supports safe and accurate medication dispensing by ensuring all necessary details are confirmed and communicated clearly. It requires strong communication skills, attention to detail, and the ability to work within digital pharmacy systems.

Key Responsibilities:

Join the forefront of healthcare excellence, where you'll:

• Initiate and manage outbound calls to provider offices for prescription clarifications
• Document communication and outcomes in pharmacy software systems
• Collaborate with pharmacists and internal teams to resolve outstanding prescription issues
• Perform ancillary tasks to support prescription processing
• Uphold HIPAA standards and company policies during all interactions

Required Qualifications:

• Active pharmacy technician license or certification, as required by state
• Previous pharmacy or healthcare communication experience preferred
• Strong communication and organizational skills
• Comfortable using digital tools and pharmacy software systems
• Ability to work both independently and as part of a team

This position is primarily based in an onsite work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities.

Strive Pharmacy offers a comprehensive benefits package, including:

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
• Paid time off
• Sick time
• FSA and HSA options
• Parental leave
• 401(k) with employer matching
• Life insurance
• Vision and dental insurance
• Veterinary insurance

Culture:

Culture isn't an afterthought at Strive. It's something we actively build. We foster a collaborative, engaging workplace where employees have opportunities to connect, celebrate, and build meaningful relationships with their colleagues. We're committed to supporting the personal and professional growth of every employee, both inside and outside the workplace.

EEO:

Strive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.