Presales Engineer (German Speaking)

Twilio Inc.; United States; Remote; USD 101,000 - 134,000; Full time

Benefits offered by this job

Health insurance

Retirement savings program

Generous time off

Job summary

Twilio Inc. is seeking a Principal Presales Engineer to enable customers in the DACH region and drive the technical win across New Business and Strategic segments.

You will lead technical discovery, architect demonstrations, and propose product architectures while building trust with both technical and non-technical stakeholders. The role requires hands-on engagement, ability to sketch API flows, and strong storytelling to convey complex topics.

Qualifications

• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products with customer facing exposure.
• Excellent communicator and presenter able to gain audience confidence.
• An engaging storyteller who can convey complex topics to multiple levels of audience.
• Ability to understand customer communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more of: Backend, Web development, REST APIs.

Responsibilities

• Partner with Account Executives to execute pre-sales activities including demonstrations, Proof-of-Concept, RFPs, design documentation and enablement sessions.
• Lead technical and product sales, recommend best-practice solutions, and guide customers on API usage.
• Establish trust by discovering customer pains and designing innovative solutions.
• Build and present highly interactive product demonstrations to showcase capabilities and strengthen relationships with stakeholders.
• Mentor less experienced Presales Engineers.

Skills

Pre-sales experience

Technical products

Customer facing

Excellent communicator

Identify customer needs

Education

Engineering/Math/CS degree

Tools

Backend tech stack

Web development

REST APIs

Job description

Who we are

At the company, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at the company is in your hands..

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings..

See yourself at the company

Join the team as the company’s next Presales Engineer, DACH.

About the job

This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our both New Business and Strategic segments.

the company’s Principal Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in the company’s solutions.

Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.

Responsibilities

In this role, you’ll:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use the company’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of the company’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Contribute to the broader the company Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
• Mentor less experienced Presales Engineers

Qualifications

the company values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don't let that stop you from considering the company. We are always looking for people who will bring something new to the table!

*Required:

• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
• Excellent communicator and presenter able to gain audience confidence
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Previous software development experience or working knowledge in one or more of the following areas:

• Backend (Java, C#, Node.js, Python, PHP)
• Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
• Experience building with REST APIs

• Previous experience in Telecom, SIP, Contact Center, or Security .
• Experience with sales methodologies
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
• Proficient German speaker

Desired

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Experience working with customers in the DACH region

Location

This role will be remote and based in the UK, Ireland or SpainTravel

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at the company offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

the company thinks big.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call the company Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.