Presales

Mutually Human; Grand Rapids (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

Mutually Human is seeking a Solutions Architect to partner with Account Executives, scope solutions, guide technical discussions, and ensure engagements align with client needs, driving successful sales outcomes and strong relationships.

You will support both existing accounts and new business by providing technical expertise, building trust, and collaborating with delivery teams to deliver high-quality solutions and measurable value.

Qualifications

• 5+ years in a solutions architect or client-facing role.
• Proven ability to manage multiple client relationships.
• Able to translate business needs into actionable solutions.
• Excellent written and verbal communication.
• Organized with strong risk awareness.
• Experience in pre-sales and scoping processes.

Responsibilities

• Support client growth objectives with technical guidance.
• Provide technical insights to account strategy and opportunities.
• Manage pre-sales discovery, scoping, and documentation.
• Coordinate with senior tech leads on estimation.
• Own SOW quality and post-kickoff involvement.
• Identify expansion opportunities within existing accounts.

Skills

Client relationships

Pre-sales

Discovery leadership

Communication

Account management

Scoping & estimation

Job description

Solutions Architect

About Mutually Human

At Mutually Human, we believe that innovation ensures relevancy. We help companies harness the power of Artificial Intelligence, Data, and Software through a holistic approach that emphasizes People, Process, and Technology. Our services are designed to solve key business challenges like optimizing operational efficiency, driving data-driven decision-making, and enhancing customer experiences. Join our team to help businesses stay ahead in an ever-evolving digital landscape.

Position Overview

The Solutions Architect partners with Account Executives to scope solutions, guide technical discussions, and ensure every engagement is aligned with client needs, helping drive successful sales outcomes and strong client relationships. This role supports both existing accounts and new business opportunities by providing technical expertise, building trust with clients, and collaborating across teams to deliver high-quality solutions.

Key Responsibilities

Account Strategy & Relationship Management

• Partner with Account Executives to support client growth objectives by providing technical solution guidance, discovery leadership, and pre-sales execution support.
• Contribute technical insight and solution recommendations to Account Strategy documents while ensuring opportunities align to deliverable, repeatable service offerings and realistic delivery expectations.
• Facilitate regular touchpoints with Senior Tech Leads and Account Executives to align on account direction and surface expansion opportunities
• Drive account retention and repeat business by ensuring a successful delivery converts into the next scoped engagement
• Ensure delivery teams receive complete discovery, scoping, and client context documentation required for successful execution.

Discovery & Pre-Sales Execution

• Lead and support discovery conversations that qualify business needs, surface assumptions, identify measurable outcomes, and translate client challenges into actionable, purchasable solutions and clearly scoped engagements.
• Partner with Account Executives to strengthen technical credibility, accelerate deal progression, and ensure proposed solutions are achievable, valuable, and aligned to client priorities. Your role is helping clients buy the right solution.
• Manage pre-sales systems and documentation, ensuring scoping and estimation are structured and complete before any SOW is drafted
• Coordinate with Senior Tech Leads during scoping and estimation. Bring them in at the right stage, brief them fully, and ensure their technical input is captured
• Support new client opportunities: run discovery, initiate account strategy, and manage the pre-sales motion through to signed contract

SOW Quality & Handoff

• Own SOW quality across engagements, ensuring that what is scoped reflects what the client actually said, what engineering can realistically deliver, and what success looks like
• Participate in the internal handoff from pre-sales to delivery, ensuring the handoff documentation is accurate, complete, and contains the context delivery teams need for a successful kickoff
• Remain involved post-kickoff on accounts where relationship continuity or scope complexity warrants it. The level of involvement is determined deal-by-deal, not applied uniformly
• Own the documentation repository for account strategies and ensure all active accounts have current, complete Account Strategy documents

Growth & Expansion

• Identify and pursue expansion opportunities within the existing client base, including new projects, expanded scope, and adjacent service lines
• Support Account Executives by contributing technical insights, expansion opportunities, and solution recommendations that strengthen account growth plans and improve win rates.
• Engage key accounts with a higher-intensity model: QBR participation, proactive strategic touchpoints, and direct involvement in account planning
• Provide leadership with a clear, current read on client health, growth opportunities, and risks across all active relationships
• Help package repeatable service offerings, accelerators, and solution plays that simplify the buying process and improve speed-to-value for clients.

Qualifications

Required

• 5+ years in a solutions architect, solutions consulting, account management, or client-facing technical role, ideally in a consulting or professional services environment
• Demonstrated ability to manage multiple client relationships simultaneously, with clear ownership of outcomes rather than just activities
• Comfort operating at the intersection of business value and technical delivery. You don’t need to write the code, but you need to understand what it takes to build the thing
• Clear, confident communicator in both written and verbal form, with clients and internally
• Organized and accountable. You keep track of your accounts, follow through on commitments, and flag risks early
• Demonstrated ability to translate business challenges into clear, actionable solutions clients can understand, evaluate, and purchase.

Preferred

• Experience in data engineering, analytics, AI, or software development consulting
• Familiarity with structured scoping and estimation processes (e.g., building a project definition with phases, features, tasks, and assumptions)
• Exposure to tiered account management models or white-glove client service programs
• Track record of converting successful project delivery into repeat business or expanded scope
• Experience positioning consulting offerings, accelerators, packaged services, or repeatable solution frameworks in a consulting or technology services environment.

Success Measures

• Improve proposal quality and technical solution consistency
• Reduce SOW cycle time and scope ambiguity
• Improve proposal conversion and expansion opportunity success rates
• Increase adoption of repeatable service offerings and packaged solutions
• Improve delivery readiness through stronger discovery and qualification
• Strengthen collaboration between Sales, Presales, and Delivery teams