Fitness Club Member Services Pro

Crunch Fitness - Fit Fusion LLC; Algonquin (IL); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Opportunity to earn commission

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Job summary

Crunch Fitness - Fit Fusion LLC is opening a new club in your community, hiring a Member Services Representative (MSR). You’ll engage with local businesses and events to drive presales, then support membership sales, service, and daily club operations once open.

You’ll help maintain a guest-ready environment, process agreements and payments, and participate in training with leadership to reach sales goals and deliver exceptional member experiences.

Qualifications

• Sales or customer service experience preferred, ideally in fitness, retail, hospitality, or another service environment.
• Comfortable approaching new people, visiting local businesses, participating in community events, conducting club tours, and asking for the sale.
• Strong communication skills and the ability to build rapport with a wide range of people.
• Self-motivated, dependable, receptive to coaching, and comfortable working toward measurable goals.
• Basic computer skills and the ability to accurately enter prospect, membership, and payment information.

Responsibilities

• Lead community outreach through local business visits, community events, and other approved lead generation activities.
• Start meaningful conversations, build relationships, and get the community excited about the new club.
• Explain membership options, planned amenities, and presale offers accurately.
• Capture accurate lead information, follow up with prospects, address objections, and turn interest into membership enrollments.
• Meet assigned lead generation expectations and contribute to the club’s membership sales goals.
• Participate in General Manager-led training, role-playing, and coaching, and apply what you learn.
• Process membership agreements and payments accurately, maintain an organized presale workspace, and support assigned opening preparations.
• Welcome and check in members and guests, address account alerts, and answer calls and questions professionally.
• Conduct personalized club tours, follow up with prospects, sell memberships, and achieve assigned sales goals.
• Explain available amenities, promote membership upgrades and retail products, and connect members with personal training and other services.
• Support member onboarding and retention, assist with service requests, and refer concerns to club leadership when needed.
• Process agreements, payments, and purchases accurately and maintain complete records in company systems.
• Complete assigned cleaning and sanitizing duties, follow operational and shift checklists, and promptly report safety or maintenance concerns.

Skills

Sales experience

Customer service

Communication skills

People skills

Job description

Crunch Fitness - Fit Fusion LLC is opening a new club in your community, hiring a Member Services Representative (MSR). You’ll engage with local businesses and events to drive presales, then support membership sales, service, and daily club operations once open.

You’ll help maintain a guest-ready environment, process agreements and payments, and participate in training with leadership to reach sales goals and deliver exceptional member experiences.