Premium Wellness Club General Manager | Profit Sharing

MIRA Wellness Club; Indiana; Presencial; USD 19.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Profit sharing

Descripción de la vacante

MIRA Wellness Club in Chennai is seeking an experienced operations lead to run a premium, members-only wellness club. You will help the founder build the team, systems, and standards before opening, then manage daily operations for a ~50-person team after launch.

You may come from front office, rooms division, executive management, spa, or premium fitness backgrounds and should be ready to run your own property. Fluency in English is required.

Formación

• 8+ years in operations at a fine hotel, hotel spa, members' club or premium fitness club.
• Managed a team of 30+ people.
• Comfortable with a P&L and a budget.
• Handled guest or member complaints face to face.
• Spends most of the day on the floor with your team.
• Fluent English.

Responsabilidades

• Write standard operating procedures for every part of the club with the founder before opening.
• Hire front-of-house, recovery floor, housekeeping and maintenance teams; screening with founder finalizing senior hires.
• Bring partner vendors into the club and manage day-to-day relationships.
• Plan the member experience from arrival to departure in detail.
• Run the soft launch weeks before full opening.
• After opening: run daily operations across every floor and lead the team.
• Train staff to the set standard, acknowledge excellence, and manage performance.
• Handle member complaints in person and escalate the hardest issues to the founder.
• Own the monthly profit and loss against budget and report it to the founder.
• Ensure vendors meet service standards.

Conocimientos

Fluent English

Descripción del empleo

MIRA Wellness Club in Chennai is seeking an experienced operations lead to run a premium, members-only wellness club. You will help the founder build the team, systems, and standards before opening, then manage daily operations for a ~50-person team after launch.

You may come from front office, rooms division, executive management, spa, or premium fitness backgrounds and should be ready to run your own property. Fluency in English is required.