Premium Ticketing Coordinator

AEG WORLDWIDE; Los Angeles (CA); On-site; USD 29,000 - 43,000; Full time

Job summary

AEG WORLDWIDE is seeking a Premium Ticketing Coordinator in Los Angeles to support ticket inventory, pricing, and customer communications. The role interfaces with clients via email and phone, maintains show files and client databases, and helps drive revenue through ticketing initiatives.

Responsibilities include on-site execution, data reporting, collaboration with sales and marketing teams, and participation in premium initiatives.

Qualifications

• High School Diploma or its equivalency (BA/BS Degree Preferred)
• 2-4 years Of related work experience
• Experience in the entertainment or sports industries is preferred
• Experience working with ticketing platforms is preferred
• Strong organizational skills, time management, and attention to detail
• Demonstrated proficiency with MS Office applications including: Excel, PowerPoint and Word
• Willingness to work long, irregular hours, including nights, weekends, and holidays as required
• Excellent written and verbal communication skills
• Ability to take direction with little to no follow up

Responsibilities

• Assist with ticket inventory and overall pricing of ticketing. Maintain dynamic pricing initiatives. Coordinate and advance numerous items essential for overall program functionality and on-site execution.
• Facilitate sales on back end. Provide data on how tickets are selling and develop innovative ways to increase revenue. Respond to customer service inquiries through dedicated email and phone systems.
• Assist on the overall design and development of initiatives for VIP and Platinum ticketing.
• Assist and provide input on collateral, sales and marketing materials. Act as departmental liaison to coworkers, venues, management, agencies, etc.
• Research vendor statements, phone calls and discrepancies. Product research, data collection and pricing assessments.
• Create and maintain event files and client databases. Evaluate existing platforms to ensure content is both accessible and accurate.
• Assist with compilation and subsequent distribution of ticket counts, settlements and reconciliations. Process and fulfill duties associated with ticket orders, invoicing, mailings and payments.
• Actively participate in local functions affiliated with premium initiatives as required.

Skills

Communication skills

Time management

Detail-oriented

Reliability

Education

High School Diploma or equivalent

BA/BS Degree Preferred

Tools

MS Office

Ticketing platforms

Job description

Company Information

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Premium Ticketing Coordinator will provide an array of administrative and supportive functions vital to the Premium Ticketing department overall core functionality. This position will be responsible for interfacing with customers via email and phone. Additionally, the Premium Ticketing Coordinator will create and maintain show files and customer databases to ensure the department has access to current and accurate data.

What you will do

• Assist with ticket inventory and overall pricing of ticketing. Maintain dynamic pricing initiatives. Coordinate and advance numerous items essential for overall program functionality and on-site execution.
• Facilitate sales on back end. Provide data on how tickets are selling and develop innovative ways to increase revenue. Respond to customer service inquiries through dedicated email and phone systems.
• Assist on the overall design and development of initiatives for VIP and Platinum ticketing.
• Assist and provide input on collateral, sales and marketing materials. Act as departmental liaison to coworkers, venues, management, agencies, etc.
• Research vendor statements, phone calls and discrepancies. Product research, data collection and pricing assessments.
• Create and maintain event files and client databases. Evaluate existing platforms to ensure content is both accessible and accurate.
• Assist with compilation and subsequent distribution of ticket counts, settlements and reconciliations. Process and fulfill duties associated with ticket orders, invoicing, mailings and payments.
• Actively participate in local functions affiliated with premium initiatives as required.

Education Qualifications

• High School Diploma or its equivalency (BA/BS Degree Preferred)

Experience Qualifications

• 2-4 years Of related work experience
• Experience in the entertainment or sports industries is preferred
• Experience working with ticketing platforms is preferred

Skills and Abilities

• Working knowledge of supply and demand based economics and underlying principles.
• Strong organizational skills, time management skills, and attention to detail.
• Demonstrated proficiency with MS Office applications including: Excel, PowerPoint and Word.
• Strong work ethic, results orientated, with the ability to go above and beyond what is necessary to achieve success.
• Willingness to work long, irregular hours, including nights, weekends, and holidays as required.
• Excellent written and verbal communication skills.
• Ability to take direction with little to no follow up

Pay Scale: $21.79-$30.85

Benefits: Full-time:

• We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.