Premium Supervisor

ASM Global-SMG; Grand Rapids (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

ASM Global-SMG is seeking a Premium Supervisor for their Grand Rapids locations. This role involves supervising stand workers, ensuring high standards of food and beverage service, and maintaining inventory control in a fast-paced environment.

The ideal candidate will have at least two years of experience in food management and possess strong communication and organizational skills. A high school diploma is required as well as the ability to complete pre-employment training for alcohol service.

Qualifications

• At least two years of supervising experience in food management.
• Ability to complete required pre-employment food and alcohol service training (TIPs, ServSafe certification).

Responsibilities

• Supervises and coordinates activities of stand workers in the VIP area.
• Ensures workstations remain clean and stocked.
• Train, educate, and enforce responsible service of alcoholic beverages.
• Perform physical audits of inventory and product.

Skills

Excellent organizational skills

Verbal communication

Interpersonal skills

Experience working with a POS system

Guest service skills

Problem-solving

Ability to adapt quickly

Punctuality

Education

High School Diploma

Job description

POSITION: Premium Supervisor

DEPARTMENT: Food & Beverage

REPORTS TO: Premium Manager

FLSA STATUS: Non-Exempt Hourly

LEGENDS GLOBAL is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white‑label approach. Our network of 450 venues worldwide hosts 20,000 events and entertains 165 million guests each year, powered by deep expertise and execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking. The Legends Global culture values respect, ambitious thinking, collaboration, and bold action, and we are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

THE ROLE

Supervises and coordinates activities of stand workers in the VIP area, manages stand set‑up and closing procedures, ensures workstations remain clean and stocked, orders replacement items, completes required paperwork, enforces alcohol policies, and oversees food preparation standards. The supervisor must be knowledgeable of all positions and able to fill any role in the Premium department when needed, help control inventory, train staff on responsible beverage service, document cash handling procedures, conduct physical inventory audits, perform reconciliations, and assist with any other duties as required.

Essential Duties and Responsibilities

• Support all food and beverage operations.
• Directly supervise staff while interacting with guests.
• Maintain and control high‑volume food and beverage inventory.
• Train, educate, and enforce responsible service of alcoholic beverages.
• Develop and enforce standards for service, sanitation, and food quality.
• Document and enforce all cash handling procedures.
• Coordinate with co‑workers to ensure compliance with company service standards, inventory, and cash control procedures.
• Perform physical audit of inventory and product.
• Research and perform reconciliations.

SUPERVISORY RESPONSIBILITIES

Carrying out supervisory duties in accordance with Legends Global policies and applicable laws, including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding, disciplining, addressing complaints, and resolving problems.

QUALIFICATIONS

• High School Diploma required.
• At least two years of supervising experience in food management.
• Ability to complete required pre‑employment food and alcohol service training if needed (TIPs, ServSafe certification).

Skills and Abilities

• Excellent organizational, written, and verbal communication and interpersonal skills.
• Experience working with a POS system.
• Guest service and communication skills.
• Fast‑paced problem‑solving.
• Personable, proactive, and self‑motivated.
• Organized, able to jump from task to task and prioritize.
• Work under pressure and meet deadlines.
• Adapt quickly to change.
• Punctual and dependable.
• English language proficiency (speak, read, write).
• Maintain personal hygiene and a well‑groomed appearance.
• Occasionally lift, carry, and store items up to 30 pounds.
• Sit and use computer workstations for extended periods.

WORKING CONDITIONS

Location: On‑site – Grand Rapids Complex (Van Andel Arena, Acrisure Amphitheater, Amway Stadium), Grand Rapids, Michigan.

PHYSICAL DEMANDS

Physical requirements include the ability to lift, carry, and stand for extended periods, as well as occasional heavy lifting up to 30 pounds.

Legends Global is an Equal Opportunity / affirmative action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.