Premium Suites & Catering GM — Lead Guest Experience

Compass Group USA; Glendale (AZ); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Instapay (early access to your wages)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Résumé du poste

Compass Group USA seeks a General Manager of Suites and Catering for Desert Diamond Arena to oversee luxury suites, VIP hospitality, clubs, and catering operations. Lead strategic planning to boost revenue and guest satisfaction while maintaining top service standards.

The role requires extensive leadership experience in premium hospitality, strong budgeting and P&L skills, and the ability to manage multiple high-profile events in a fast-paced arena environment.

Qualifications

• Bachelor's degree in hospitality, business, sports management or related field is required.
• 7+ years of leadership experience in premium hospitality, catering, sports/entertainment venues, hotels, or large events.
• 5+ years leading managers and cross-functional teams.

Responsabilités

• Direct all premium services operations including luxury suites, VIP hospitality areas, clubs, and catering spaces.
• Lead premium hospitality strategy to maximize revenue and guest satisfaction.
• Establish and maintain service standards, processes, and best practices.
• Recruit, schedule, train, coach, and mentor supervisors and frontline staff.
• Foster accountability, engagement, and exceptional hospitality.
• Provide leadership development and performance management for supervisors.
• Build relationships with suite holders, premium guests, corporate partners, and internal stakeholders for successful events.

Connaissances

Leadership

Financial Acumen

Guest Relations

Operations

Strategy

Project Management

Relationship Building

MS Office

Strategic Thinking

Formation

Bachelor's degree in Hospitality Management, Business Administration, Sports Management, Culinary Management, or related field

Outils

MS Office

Description du poste

Compass Group USA seeks a General Manager of Suites and Catering for Desert Diamond Arena to oversee luxury suites, VIP hospitality, clubs, and catering operations. Lead strategic planning to boost revenue and guest satisfaction while maintaining top service standards.

The role requires extensive leadership experience in premium hospitality, strong budgeting and P&L skills, and the ability to manage multiple high-profile events in a fast-paced arena environment.