Premium Client Experience Executive

Delaware North; Boston (MA); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus and incentive

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or certification reimburse

Friends-and-family discounts

Job summary

Delaware North Boston Holdings is hiring full-time Premium Service Account Executives to join our team at TD Garden in Boston, Massachusetts, supporting the Boston Bruins and Boston Celtics. The role focuses on delivering white-glove service to a portfolio of premium clients throughout the year.

Beyond base salary, there is an annual bonus plan and a role-based incentive program. Benefits include medical/dental/vision, 401(k) with company match, paid time off, parental leave, tuition

Qualifications

• Bachelor’s degree in business, hospitality, sports management, or a related field.
• 5+ years of experience in account management, client services, hospitality, and/or premium ticketing.
• Excellent communication and interpersonal skills, with a passion for client service.
• Proven ability to multi-task and work in high-pressure, event-based environments.
• Experience with CRM platforms (Salesforce, Archtics, etc.) preferred.
• Availability to work evenings, weekends, and holidays based on event schedule.

Responsibilities

• Serve as the primary day-to-day contact for a portfolio of BGS member accounts, providing white-glove service and timely solutions.
• Cultivate strong, long-term relationships with clients through consistent communication, in-person engagement, and personalized touchpoints.
• Manage all aspects of the BGS member experience, including ticketing requests, event access, amenity fulfillment, and game day hospitality.
• Assist with renewal and retention strategies for a portfolio of premium accounts, leveraging strong business acumen to cultivate long-term client relationships, negotiate with C-level executives and key decision-makers, and identify opportunities to maximize account growth, member satisfaction, and revenue retention.
• Represent the BGS service team at all home games, concerts, and premium events—ensuring all clients receive top-tier service and support.
• Support planning and execution of exclusive member events throughout the calendar year.
• Utilize CRM systems to manage account activity, update client records, and track service interactions.
• Serve on project teams and cross-departmental initiatives that drive business growth, enhance operational processes, and shape the future of premium hospitality and live entertainment experiences

Skills

Communication

Interpersonal skills

Account management

Hospitality experience

Education

Bachelor's degree in business, hospitality, sports management, or related field

Tools

Salesforce

Archtics

Job description

Delaware North Boston Holdings is hiring full-time Premium Service Account Executives to join our team at TD Garden in Boston, Massachusetts, supporting the Boston Bruins and Boston Celtics. The role focuses on delivering white-glove service to a portfolio of premium clients throughout the year.

Beyond base salary, there is an annual bonus plan and a role-based incentive program. Benefits include medical/dental/vision, 401(k) with company match, paid time off, parental leave, tuition